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How to refund large deposit at POS without throwing off till

A customer needs a large deposit refunded to them, but doing so through my POS will throw the till off by hundreds of dollars.

I wrote them a refund check, but still have their deposit rung into the POS and need to clear it out of there.

I entered the check I wrote into my accounting software (Quickbooks), and put the check amount to the deposit liability account.

How do I straighten things out at the POS and accounting system?

Also, please Cc me your response so I can see it fast.

Thank you very much.

______________________________________________________

Larry Leveen OlyBikes Bikes, Parts, Repairs & GREAT Customer Service!

124 State Avenue NE Olympia, WA 98501

P: 360-753-7525 F: 360-528-7526 info (at) olybikes.com

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OlyBikes
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Is this on a layaway? If so recall the layaway and delete off all items on the layaway. Hit F12 and when prompted tell POS how much of the deposit you are refunding. At this point you will get the tender screen and I would enter the amount of the deposit refund under check. At the end of the day you will show the negative check (which you have already written).

This is how I handle them, but my accounting is not integrated with RMS, so maybe if you, are someone else has a better idea.

Marc

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Marc

This was not a layaway, but a Work Order with deposit.

I recalled the Work Order, deleted the item, and saved changes. When prompted about how much deposit to KEEP, I indicated all of it.

The tender screen said nothing was due to the customer.

I then logged back in, selected that customer and could see no evidence of a deposit for her. Therefore I think the issue is solved, as I had already made an accounting entry when I had written the check (agaist the short term liability of deposits). This just "gets my POS up to speed" on that.

Is there anything I should be concerned about doing things this way?

It was so simple.

Marc wrote:

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OlyBikes

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