voided transactions and deposits

Hi OlyBikes

If you're tracking customers, how about crediting customer's store account when you void the transaction?

Create an Account Type called "Retail", properties should be zero days after invoice date; in store ops file - configuration - accounts set default account type for new customers to RETAIL; use security settings to prevent all security levels from changing that setting (in case you are also using revolving account types in your business) - that way a sales associate can't create their buddies as a "net 30" account

When you void the transaction, credit the monies to the customers Store Account (if you don't have this tender type, create it, assigning it "account" in the tender type field) - the account balance will go to negative (it's money you owe the customer) - then re-enter the transaction, and use the negative balance in the customers account to finish the transaction.