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voided transactions and deposits

Sometimes a transaction is voided to correct a misring (I made a reason code for it). When it involves using a deposit (such as picking up an entire work order), voiding it seems to eliminate the deposit. The POS doesn't restore the deposit when this is done, though, so when I RE-ring in the transaction, I have to manually add a "coupon" a non-inventory item with a negative price of the deposit amount. I save a copy of the transaction and make a note so that when I enter the info into my accounting software, I correctly debit the deposit liability account.

Is there another/better way to do this?

Thanks!!

______________________________________________________

Larry Leveen OlyBikes Bikes, Parts, Repairs & GREAT Customer Service!

124 State Avenue NE Olympia, WA 98501

P: 360-753-7525 F: 360-528-7526 snipped-for-privacy@olybikes.com

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Reply to
OlyBikes
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Hi OlyBikes

If you're tracking customers, how about crediting customer's store account when you void the transaction?

Create an Account Type called "Retail", properties should be zero days after invoice date; in store ops file - configuration - accounts set default account type for new customers to RETAIL; use security settings to prevent all security levels from changing that setting (in case you are also using revolving account types in your business) - that way a sales associate can't create their buddies as a "net 30" account

When you void the transaction, credit the monies to the customers Store Account (if you don't have this tender type, create it, assigning it "account" in the tender type field) - the account balance will go to negative (it's money you owe the customer) - then re-enter the transaction, and use the negative balance in the customers account to finish the transaction.

Reply to
convoluted

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