We have a support plan with microsoft, this is supposed to allow us to take part in the managed newsgroups. I have a few questions regarding this:
In customersource under managed newsgroup maintenance, I have my email address set to be monitored and entered. On the discussion forum under my profile, the email address is set to the same address as in customersource except it has .(donotspam) on the end. Is this alright or do they need to match exactly? If so which one should be changed?
Do I have to post questions in a special place other than the public discussion board if I want my questions to be monitored? Is there a special link I have to use or anything like that, to get to the 'managed' groups, or are your posts on the public discussion boards managed, based on whether or not you have paid for support?
If my question is one that you cannot be answered without submitting a support request, will I still get a reply from M$ if the question has not had a reply within the 48 hr period?
Thanks, Kevin