I have a potential customer who is asking me what the individual price would be for hotfixes and the upgrade to 1.3 if they dont buy the Microsoft Maintenance Plan. Where do I find this information? Thanks...Andrea
Hotfixes are free through your RMS partner or MS Tech Support. For upgrades to new versions you will need to pay the full price (as opposed to the discounted "upgrade" price)
"Andrea" ha scritto nel messaggio news: snipped-for-privacy@microsoft.com...
from rms partner...
antonio
End users MUST maintain and active Software Maint. contract with MS to be entitled to any SP or Hot Fix file. As far as I know any upgrades the same applies. mt
Not true. I made an argument with Microsoft that they are obligated to fix bugs in their software, free of charge, and they appear to agree. Hense why you can call PSS and request to get the latest Hotfix or SP and not be billed for it.
Upgrades to new versions and other "enhancements" to the software (which we havn't seen, because they're all put in to hotfixes along side the bug fixes) is what the maintenance contract gives you. You also get newsgroup-based tech support in the private newsgroups, access to CustomerSource for customized receipts, reports and the knowledge base, and discounts on telephone tech support.
I do believe everyone should get the maintenace contract, but a lot of my customers have a hard time justifying the price when there hasn't been a new version released in over 2 years. Unless the customer has someone working for them who is computer-literate, they will never use the resources that the maintenance contract offers them because they just call me when there is a problem (which isn't all too often).
That is how it is written up. I would think they would fix anything that is "bugged" to keep market share... I also think they are not obligated by any law to fix software out of "warranty". If so Detroit would fold up today, since the same would apply to every car ever made.
I agree most customers can't use the tools the contract offers. Most need a good partner to keep things running. mt
Unforunately there is no Lemon Law for the computer industry, as there is for the auto industry. But there are talks of this ...
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