To all: I am currently running RMS v1.3.1002 (1.3Refresh). I do not have a current maintenance agreement. My maintenance lapsed after I reported my partner, Orlando Business Solutions, to Microsoft as a crook. They charged me for an a custom rental add-on which they stole from another partner and charged me for other customizations which were never delivered. I reported this to Microsoft on numerous occasions and refuse to have any further dealing with OBS. I now have a know issue with price changes that is fixed in update
1.3.1003. I called support and initiated a support incident (ticket #9451890) at a cost of $95. I am willing to pay for the update which would be free if I had a maintenance plan. After opening the incident I was told someone from the support team would call. I received a call from support who looked up my Company. I explained the problem I am having and requested the latest hotfix available for version 1.3 (KB925249 - 1.3.1009). I was told that since I do not have a maintenance agreement I need to call my partner and request the hotfix from them. I told the support person about my dealings with OBS and that I will never deal with them again. I was again told that without a current maintenance plan I could not be helped, even though I was willing to (and had already had) pay for the hotfix. If there is anyone that would be willing to send me copy of the hotfix, I would gladly pay you the $95 that I have already paid to Microsoft (apparently for nothing!). I can only say that support for this product is abysmal. I was a Quicksell 2000 customer that was migrated when the product was bought by Microsoft, and that has been the downfall of this product. Again, if anyone is willing to help, you can contact me directly at snipped-for-privacy@fairvilla.com.Thanks, Ted Archer CIO Fairvilla Megastore