I made a few account adjustments (credits) at HQ for a customer a couple of weeks ago. I just checked at the store level and the customer balance is not updated and the customer can't put items on his account because the credit limit is reached and the credits are not reflected at the store.
I checked the customer account in the HQ database, and when I click on receivables, all credits appear as "(pending)" in the list. I don't understand what this means.
Note: I closed the billing cycle up to today, and still no change.
Help!!!!