POS Crashing due to app running twice

Feb 17, 2006 2 Replies

Hi all



Just wondering if anyone else has come across this problem.



We have a customer who has 4 tills, and has reported that intermittantly during the day POS crashes during a transaction. Each time we go to log onto the machine to investigate, you can see POS application open twice in task manager. Restarting POS application seems to resolve the problem - but it keeps recurring. Now today we have another customer reporting the same problem!!! Both sites on latest hotfix.


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I run into this problem on occasion when I'm working on a customers POS system. It is not a user error; it's happened to me and I know for a fact I didn't double/tripple click, because I used the keyboard to press enter on the icon.

It is a POS issue, but nobody at Microsoft has been able to reproduce it. I believe it's related to OPOS drivers, because it never happens on my office workstation, but it has happened a few times on my demo machine which has a printer and pole displayer attached. Maybe one of these days when I think of it I'll run procmon on SOPOSUSER.EXE when it happens.

-- Jason Hunt Advanced Computer Systems

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