we're using the new west standard integrator to download orders from our storefront database. it looks like the data is getting captured ok, but i can't process any test orders with Ctrl-shift-F10. the item status is a red x.... I can't begin to troubleshoot because I have no documentation.
what's my best resource?
I had the same issue, and am almost done fixing it. Send me an email to discuss: johnnym59@(removethis)fastbreaksports.net
JVM
"cdunn52" wrote:
You're using Store Front! Well good luck, I'd run for the HILLS - that's all I have to say. The integration with them is a nightmare and support is terrible. We gave up after a year and a half of promises and are looking at new options right now.
Jes
agreed!!!!!!!! Using storefront is a nightmare trying to integrate it with anything. On a regular day of getting 50 orders online. I'd average at least 3 that I'd only get the credit card notice and never anything in the order tray or history in the admin panel. Our staff would go crazy calling customers trying to figure out what they orders. It was a HUGE MESS! Go check out Komsos
Hope that helps...
If you are having any problems with your RMS communicating with the Web Integrator and would like more information please contact Kosmos Central. The WI from New West Technologies will also connect to X- cart where our solution comes into play. With our software packages you don't have to deal with terrible support, ours is top of the line as you can see by the posts. We provide implementation services that will make sure you're connected and communicating with your web store successfully. This means uploading inventory, products and downloading orders without any errors. You won't have to contact New West at all because we know their product inside and out and fully support it here at Kosmos. We just ask our customers to call us first before they decide to call New West because we can handle 95% of the integration problems. We are not RMS experts though and if your RMS isn't communicating with its database, then that's where New West Technologies or your Reseller would assist etc. With X-cart you'll own the software licenses including the shopping cart. Basically you'll own your website and the solution and will not be renting it. I'm not sure if this is the case with you and Store Front and other services out there, but with Kosmos you can host on any properly configured Linux server.
Since you've paid for the WI already, all you need is X-cart and the Kosmos Web Service.
For more information please go to:
Alex Kosmos Central
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