ok I have posted this item before but I dont think I was that clear. A customoer scans an item and its there. But to actually look up the item he cant find it. not even with the UPC codes either..tried looking it up with every definition he could thinkk of.
then scans it its there.....he looked to see if it was inactive and its not it is active..
he is running Ver 2.0 and running windows xp
I had this same problem when a NEW item was accidentally made into an MATRIX type item that was empty. I accidentally closed it before I added in the matrix items.
I could never get it to come back up so I could add the items to it. Even if I typed in the ILC into manager..nothing.
If you can get it to come up in POS, try looking at the item TYPE to see if it is a matrix item..if yes, change the type to standard.
otherwise, You will have to go to the SQL table to see it.
I finally just deleted it from the item table and re-made it under the same ILC number.
mickie
Angelique wrote:
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