We sometimes have a situation where an item will not come up on the POS
screen when scanned but when we go into the items list in store operations
manager the item will come up after scanning it.
Could this be a barcode setting on the scanner? Or this could be a hotfix
We are currently using UPC lables printed on the liquor bottle by the vendor.
Are you scanning the SAME bottle when you test in Manager? Just wondering
if some of your labels are unclear for some reason.
Also, if you press F2 (Lookup) at POS, you get essentially the same window
as the lookup window in Manager - try testing there. You may also try just
scanning the code into Notepad - may be easier to see what the scanner is
reading that way...
The item is likely not in your system. In MANAGER, if you scan an item that
is not in the database, it brings up the next "closest item" number-- because
it scrolls to the general area and the barcode has an automatic "enter"
trigger. Here's my suggestion-- create a new item, and scan the code in the
Item Number field. If it says "look-up code must be unique", then the item is
in the system. If it takes it creates the item, then it isn't.
Hope this helps.
> We sometimes have a situation where an item will not come up on the POS
> screen when scanned but when we go into the items list in store operations
> manager the item will come up after scanning it.
> Could this be a barcode setting on the scanner? Or this could be a hotfix > issue? >
> We are currently using UPC lables printed on the liquor bottle by the vendor.
We had this happen at one of our clients where the barcode would scan
but not show up in POS. They would scan the barcode again and it would
then appear into the POS screen. I think it may have something to do
with the POS loosing focus or something. The bigger problem was that
the cashier would not look to see if it was added to the POS screen
since the scanner beeped and therefore the customer walked off with the
product for free. We created an add-on that used a windows sound
everytime an item was added into the POS screen and turned off the
scanner beep. The add-on only beeps if the item is added into the POS
screen. We are willing to resell this add-on for a very low price or
even give it away if the favor is returned.. Email us if anyone is
New West Technologies