stopping cashiers from being able to void a transaction

Rick,

From

Make Customer Receipts Mandatory Another way to protect your business from loss is to require employees to give receipts to all customers.

Here's why: A common scam of dishonest employees is to cancel a transaction after receiving the customer's payment and keep the money for themselves. The employee will enter the items into the transaction screen normally, allowing the customer to view the items on the pole display. However, the employee takes the customer's payment without giving a receipt, and then cancels the transaction after the customer leaves. Should a customer request a receipt, the employee can recover by simply completing the sale.

A dishonest cashier also can steal from you by using quotes. The cashier can create a quote, which appears to the customer to be a normal transaction, and then provide the quote receipt to the customer. The employee can then pocket the cash paid by the customer.

In addition to requiring receipts at every transaction, here are two ways you can use Microsoft Retail Management System to guard against such dishonesty:

. Deny the Allow to abort transactions cashier right in Store Operations Manager. For more information, see "Cashiers Options" in Store Operations Online Help.

. To prevent cashiers from substituting quote receipts for real ones, set security on the Quotes function button (CTRL+F1) in the Store Operations POS. For more information, see "Setting Up a Security Level" in Store Operations Online Help.

Set the Cashier's Return limit to .01. Manager | Database | Cashier | Properties | Return Limit = .01

Are your cashiers permitted to perform refunds/exchanges? If not you could set the refund limit to be £0.01 this means that as soon as they try and refund an amount over a penny they will be issued with a message and they are uable to continue without a supervisor.

Grant RMSynergy