HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi, Modification to Tender is somehow not avaialble, once you do the tender the transaction is complete, the way you can rollback is only go and recall the transaction make return and recreate the whole again.

I am sorry but I think most of the retail system does not provide this. Making tool and modifying the data may help in certain level as the journal table specially saved the transaction with tender information as bitmap. But you can still have change to make your own small tool/script to modify the tender but can't do in journal table.

"TJW" wrote:

Hi TJW - I think you're out of luck here. I don't believe RMS gives you the ability to either 1) copy the original transaction into a new one, where you will finish with the correct tender and then go back to the original transaction and void it, or 2) void the original transaction but retain the ability to "copy" it into a new one. I think you're out of luck here with RMS, you'll need to reenter your transaction from scratch.

If I understand Akber correctly he's say> Hi,

TJW,

We used to have this occur every few weeks - two things would cause it:

1. Someone went to the tender screen (we had Cash as the first tender type listed) and a barcode went over our optical scanner and dumped a full UPC code in as the amount to be tendered and finished the transaction. This made it look like we took in a trillion dollars cash and gave them a trillion (less the items) in change.
2. Some went to the tender screen and hit the "+" button right away, before moving to the credit card tender type, thus completing the transaction as if it were cash, then we would have to do a return and then re-ring the transaction.

We have virtually eliminated this problem by making our first tender type in the list our Visa/MC. Not only is Visa/MC our most frequently used tender type any way, but if someone is in the tender screen and accidentally scanned a UPC or hit the "+" key, it prompts the EDC capture box - at which point you can back out if that's not what you wanted. Here's how to do it:

In SO Manager, Database, Tender Types, Select Visa, click Properties, change display order to 1. Then arrange the other tender types as needed.

This should help reduce accidental tendering.

Not true. You can fix it in many cases.

Say for example the customer tenders a check, but cashier enters it as cash. Just pull up the tender screen (F12) and enter a negative amount for cash and a positive amount for check. This will fix your tender totals so you will not get and over/short problem at the end of the day.

Now it doesn't work well for Credit Cards or other tenders for which you restrict over-tendering. Short of getting into the guts of the database and doing some SQL, it's hard to fix...

But it doesn't matter much anyway. There is no real impact on accounting at the bottom line. If you have an overtender in one tender type, there would be a corresponding under in the other. I usually just let it slide.

Kris,

Fantastic idea! We have that happen too, especially when cashiers are new. I am going to implement your idea.

Marc

Hi TJW - I think you're out of luck here. I don't believe RMS gives you the ability to either 1) copy the original transaction into a new one, where you will finish with the correct tender and then go back to the original transaction and void it, or 2) void the original transaction but retain the ability to "copy" it into a new one. I think you're out of luck here with RMS, you'll need to reenter your transaction from scratch.

If I understand Akber correctly he's say > Hi, > Modification to Tender is somehow not avaialble, once you do the tender the > transaction is complete, the way you can rollback is only go and recall the > transaction make return and recreate the whole again. > > I am sorry but I think most of the retail system does not provide this. > Making tool and modifying the data may help in certain level as the journal > table specially saved the transaction with tender information as bitmap. But > you can still have change to make your own small tool/script to modify the > tender but can't do in journal table. > > > "TJW" wrote: > > > I think a lot of cashier does this . My cashier used the wrong tender type > > in the sale. Let's say a customer wants t pay credit card, any the cashier > > press the cash tender. How can i bring up the sale and change the tender, be > > cause the customer brought almost 100 items, i don't want to scan them again. > > Is there a way to bring up the tendered sale.