Want to drop into a black hole? Try switching licenses from one machine to another. After 3 days and being passed around from one group to another group- from india to south dakota, I still have not been able to switch license from an old machine to a new machine. I am on hold as we speak (40 minutes). Well I got through- gave them the confirmation numbers- no dice. Now we are going to a new group..
How hard can this be????
If you need to switch licenses to another computer- You might want to rethink this. It would be easier to Pull out your old hard drive and stick it in you new computer...
I am not sure if it is possible to switch licenses...??? Brent
The Saga continues- I was finally passed back to North Dakota by a manager from Seattle- Dakota sent me out to the Philipines who called India (conference call). Then India asked me if I had proof of purchase - I could hardly understand him (it took 10 mins to figure out what he wanted). He finally put me and the Tech from Philipines on hold with Doobie brothers. Finally the India Guy came back on line and said that I had 5 computers and 3 licesnse so I was not licensed... I started laughing- Andy (the teck guy) jumped in and told him that you can run back office on as many computers, but POS can only run on 3 license. The Indian guy started arguing with my tech. I started laughing more... Andy was patient and told the Guy from India that he was tech support manager from MS and that I was licensed and to get me the a confirmation number. Finally we got all on the same page (3 hours this morning of my time). Then we had to go through the process of giving numbers back and forth. At first we could not get it to work, finally (yes, 3.5 days) we switched the license.
Moral of the story- Make sure that when you license that you are not going to switch cpus in the near future - If you do, then be prepared to go through 3 to 4 days of phone calls etc. Brent
Want to drop into a black hole? Try switching licenses from one machine to another. After 3 days and being passed around from one group to another group- from india to south dakota, I still have not been able to switch license from an old machine to a new machine. I am on hold as we speak (40 minutes). Well I got through- gave them the confirmation numbers- no dice. Now we are going to a new group..
How hard can this be????
If you need to switch licenses to another computer- You might want to rethink this. It would be easier to Pull out your old hard drive and stick it in you new computer...
I am not sure if it is possible to switch licenses...??? Brent
Now you know what people have been going through with the server software since win 2000. The CAL transfers were similar fun.
I'm seriously looking into a LINIX migration myself, I've had enough of these face-slappings from MS. They don't mind charging businesses triple yet won't provide a lousy 800 number with a few competent people to answer it. But 3.5 hrs with morons on thier clock is OK???
2 minutes with a person with a brain and thier cost would be what? $10 instead they waste all these peoples time and your call cost them $100 easily. Plus a PO'd customer to boot.
What number did you call? The regular Support number (the wrong one to call) or the number listed when the program asked to enter your Product Key and register via the Internet or by Phone (the correct one)?
What number did you call? The regular Support number (the wrong one to call) or the number listed when the program asked to enter your Product Key and register via the Internet or by Phone (the correct one)?
Or a really better way would be a new encrypted table added to the db that contained ever how many rows you were licensed to have. This would give you a "pool" of licenses to run from. As a POS station logged on, it would set a flag that one license was used. If a POS station tried to connect and all licenses were in use, sorry. This would allow for systems to come and go running POS. To me this is really the ideal solution.
I wouldn't call these POS packages comparable options really... But with QB the licensing is MORE restrictive in the way that back office PCs have to be licensed.
While RMS drives me nuts on a daily basis, it does have a lot of unique good points. My problem is that it could be so much BETTER with very little cost and effort. My main complaint with 2.0 is that they reduced the value of my software with the new licensing scheme.
What number did you call? The regular Support number (the wrong one to call) or the number listed when the program asked to enter your Product Key and register via the Internet or by Phone (the correct one)?
Nowhere in MBS sales literature does it indicate that full SQL Server is recommended for RMS HQ. I think this is a "recommendation" of partners only. A good reseller should tell the end user that they either need to install it from the start or expect the expense down the road.
Who develops and sells a software product that will inevitably stop working without warning at some point in the future? That is exactly what Microsoft is doing by not listing full SQL as a requirement or at least a recommendation.
Back to the thread subject... I guess there is a nice tradeoff with the back office PC's not requiring licenses, but the point I was making is that they are going in the wrong direction. I believe the net effect of the 2.0 "upgrade" is actually a decrease in value when you weigh new features against more restrictive licensing.
Considering that I have no choice but to upgrade if my business grows (stores/lanes), they have unilaterally reduced the value of my original purchase by forcing me to submit to more restrictive licensing (or scrapping my initial investment altogether and going with a competing product).
[Did I mention that I actually love RMS? There are a lot of things that really irk me about it, but in the end there is too much to like. It might sound like complaining, but someone needs to be the devil's advocate here.]
What number did you call? The regular Support number (the wrong one to call) or the number listed when the program asked to enter your Product Key and register via the Internet or by Phone (the correct one)?
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