Let's say I have 30 store locations, each with one lane, and a 30 store HQ license. I am on RMS 1.3.
- If I want to get a Store Operation hotfix, i just need one store location on a maintenance plan, and I could apply the hotfix to all locations.
- If I want to have access to CustomerSource, all I need is one store location on an active support plan.
- If I want an HQ hotfix, I need active maintenance on my HQ/30 store.
- If I want the 2.0 upgrade, I need an active maintenance plan on all locations and HQ, return 31 dongles, and get 31 activation codes.
I believe this is correct, right? The first two make no sense whatsoever. The third seems silly because it would be cheaper for me to buy an new HQ one store license and get the hotfix, then apply it to my other HQ computer. The fourth is just plain wrong because 2.0 corrects a lot of BUGS that should have been replaced free of charge as part of 1.3. Moreover, when upgrading from 1.2 to 1.3, all you needed was a single store maintenance plan to get the 1.3 upgrade installed at all locations. The change of licensing methods changed that possibility.
It my logic above is correct, I am just going to stick with 1.3 for now and switch to another system eventually. The support pricing seems ridiculous to me. Why should I pay more than a 2 store enterprise to correct a bug in HQ because I have a 30 store enterprise? A bug is a bug.