please share stories you had with your partner
do they ever call back? if yes how long does it take? do they know the program? i taught my partner alot. he stil has a long way to go. my instalation service hours was used up before anything was runing
I have no partner for RMS.. the real problem are how to get update.. because it are on restricted area for customer and partner..
bah antonio
We had all sorts of trouble with our partner, so I (owner's son) was brought in this summer to try to do some updating to the system. No one really understood the program at our partner and thought they knew everything so they succeeded in screwing up our install pretty well. Now I'm teaching myself the reports and doing a lot of SQL stuff to get the data we need and fixing some problems in the database.
There really weren't too many HUGE problems, but the partner didn't even know we could use the random weight UPCA codes that our scale generates for our bulk items! That took me all of 20 minutes of searching this newsgroup and playing with the system to get it working.
All that being said, we have found another partner who is much better, largely because they knows that they don't know everything. They test things before tweaking our system, and still allow us to get all the hotfixes etc and will send me some knowledge base articles if I need them.
Sounds like a common problem with partners, as I've heard that Microsoft might be doing the support directly themselves for some of the new retail products.
~Andrew Re> jack wrote:
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