I am looking for a great Microsoft Partner and need some recommendation from this newsgroup. Please make some recommendations of only great partners and not just so so partners. Thank you in advance!!!
Any partners who read this and are interesting can email me at snipped-for-privacy@hotmail.com
I have given my current partner several opportunities and find them sadly lacking. I will not mention any names though. This is what I currently need.
- Help me get my restore desktop running on RMS 1.3 where it prints receipts and processes credit cards and gift cards with Mercury.
- Help me truly backup my information where if I ever have a computer crash I can easily switch from one computer to the next.
(Below is background information for interested partners) On Friday the 13th my computer failed. I had a mirror image drive etc etc. They all failed. I had run RMS Manager many times on my laptop. I took my backup to my laptop and thought I could run the POS on it with the dongle. It took me all of 10 minutes to have the database restore on the laptop. It then took me 12 more hours to have my laptop printing receipts and processing cards with Mercury payment. I actually can not say enough about how well Microsoft support call did and Mercury Payment did. Without their help my computer would not have been running on our biggest day of the year. Our fundraiser where we have over 900 people in our store was July 14th and we raised over $13000 for a charity.
Now I have put to brand new harddrives in to my computer. Installed Windows XP and RMS 1.3. I have not obtained the hotfixes for RMS 1.3 yet but all the XP updates are downloaded. I can not find them in customer source. (My partner stated yesterday he couldn't download them because I had to old of RMS 1.3.)
When I transfer the database from my laptop that is running RMS 1.3 to my restored computer the POS does not work properly. After working with my partner for 1 1/2 hours he turned me over to work directly with Mercury payment system. After working directly with Mercury's support for over 1 hour (they were extremely helpful) my system still is not running properly. Mercury and I are both convince that the problem really is RMS. (I thought this from the beginning and that is why I called my partner)
This is all I am requiring from a partner.
- Help me get my restore desktop running on RMS 1.3 where it prints receipts and processes credit cards and gift cards with Mercury.
- Help me truly backup my information where if I ever have a computer crash I can easily switch from one computer to the next.
I truly don't think that is too extreme of a request. Any partners interested please contact me at snipped-for-privacy@hotmail.com