Allocation of vendor credits on QuickBooks Pro 2004

I have a client who is using QuickBooks Pro 2004.
They have unmatched bills and payments. When I go to the pay bills screen
to allocate these the "set credits" button greyed out, despite the "number
or credits" & "total credits available" sections containing values.
I am logged in as administrator so I have full access rights.
Anyone know what the problem is?
Reply to
Suzanne Fox
The "set credits" buttons remain greyed out until you select a bill for payment. So select a bill for payment and put a check mark in the first column. Now you should be able to use the "set credits" button. Just highlighting the bill is not enough to unlock this button.
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