This might be off topic, but you all seem like smart folks, maybe I could get some opinions here... I run a small computer repair shop with two locations in Mineeapolis / St. Paul.
We don't sell anything, just fix computers for home and small businesses, and upgardes and such, we don't even sell many computers. Our customers are home users and small businesses, we have carry in and onsite service. We have always charged by time and materials, but i am considering switching to a flat rate price structure, meaning if you have a problem we charge one price to fix it no matter how long it takes.
I have been trying to total the number of jobs we have done in a given time period so I can get an idea of what the "average" job is and maybe base a flat rate on that. Hence my earlier questions.
Anyway, you all are computer users, I don't know if you have ever had to use a repair service or not, but where would you look for the value in choosing someone to help you if your computer had a problem that you couldn't deal with?
We strive for a combination of convienience, quick turnaround time, real expertise and of course honesty.
But if given the choice between an unknown possible number of hours working on your computer and a flat price where you would no ahead of time, what would you choose?
BTW, for desktop computers I am considering including replacement parts into the flat rate so you would absolutely know ahead of time how much it would cost...
Any replies woudl be appreciated...
Thanks again!
PS the simple estimate method, where you pay an estimate fee and we tell you what is wrong and how much it will cost too fix is difficult in this type of business, as with computers, to find out what is wrong you usually end up fixing the problem, so to give a real, honest, accurate estimate, you end up doing all the work you would do to fix the system in the first place.