invoices vs payments

Apr 25, 2005 2 Replies
S

As you can see here I have a problem. To try and fix this, I created one more invoice of $1825 then went back into Customer Register and instead of showing 1825 in red, it now showed a zero balance. But then when I looked backed at the invoice I just created, the PAID stamp was not there. If I go to Deposit or Receive Payments, that will just screw things up. I am not sure how to fix this.



Invoices



1750.00
203.40
19.95
75.00
850.00 Total $2898.35

Payments



1750.00
223.35
1000.00
825.00
75.00
850.00 Total $4723.35

Difference of $1825.00 I have more payments that I have invoices for.


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L

The first question is WHY do you have more payments than you have invoices for? Did the customer overpay? Is the money for work to be done?

Creating 'one more invoice of $1825' as you did *may* be the appropriate fix - although not if the customer overpaid.

It will not 'screw things up' if you use the Receive Payments window... in fact, that is what you MUST do if you want to associate the extra payments (customer credit) with the new invoice you created. When you enter the customer name in the Receive Payments window you should see an amount for Unused Credits. Select the new invoice you created, and use the Set Credits button to apply. Now the payments will be associated with the invoice you created - and you will see the PAID stamp.

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S

Thank you thank you very much. This was driving me crazy.

Regarding your questions, The customer did not overpay, I just never did the invoicing correctly, then he started to make payments to me.

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