One of my customer balances is royally screwed up

Using QB Pro 2005 for Windows...

I made some changes in a couple of credit memos that had already been applied to invoices (basically changed the items on those credit memos but not the amounts). Now the balance for the customer who had those credit memos is messed up.

The balance is correct in the customer job list and his A/R register, but if I run an Open Balance report it shows the two credit memos with negative open balances and two invoices (probably the invoices to which the credits were applied) also with negative open balances.

Plus, when I open the Receive Payments box and call up the customer, it shows a different balance and if I open the Discounts and Credits box it shows all kinds of wacky stuff, like trying to apply a negative amount from the credit to the invoice.

What's the best course of action here? Delete the credit memos and re-enter them? Ignore the problem? I welcome any suggestions. I've already done a data verify and data rebuild.

Frank

Reply to
Frank Santoro
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The customer balance and the A/R register are correct... that's a good thing. If the problem is in the application of the credits to the invoices, then your best bet is probably deleting the credits and re-creating (with the same number and date).

Reply to
hatesspam

I had to go a step further and delete the invoices the credits were applied to and then recreate those as well. The open balance report still looked funky, but once I applied the credits to the invoices, everything appears to have worked out fine. Thanks.

Reply to
Frank Santoro

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