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3rd request for answer

QB Premier Manufacturing & Wholesale 2004

This is my 3rd request for some help.Maybe I don't explain in the right way but I can put in more detail if you need more information.

A product we sell has been taken out of some stores but some had already been paid for.(Net 30) Credit memos have been issued for all returns but QB will only credit each individual job with these credits. There will be a balance due for some stores as well as more credit for the invoices that have already been paid. The paid invoices will not show a credit so how do I get everything cleared and issue a total refund for the balance? The account still shows outstanding invoice balances as well as a large amount of credit that I cannot apply so I will need to issue a check. But how? Can anyone help?

Reply to
Ace
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Journal entries and a suspense account.

Reply to
Golden California Girls

Thanks! I've never run in to something like this before plus the added problem of not being an account . If I have outstanding invoices for

1,000.00 and credits for 3,000.00 how do I do it?
Reply to
Ace

When you created each credit memo, you assigned it to a particular customer:job. So of course QB credits the job(s) YOU specified.

Presumably because there were other items purchased?

If you issued credits for individual customer:jobs, first APPLY the credits to any outstanding invoices under the customer:job.

If all invoices have already been paid and there are credits remaining, then one option is to find the open credit memo's and in the credit memo screen use the option to issue a refund check.

Reply to
Lisa C

Thanks, Lisa. Golden California Girls pushed me in the right direction. I had to do exactly as you suggested and then use a suspense account to clear everything off. Thanks to both of you for all of your help.

Reply to
Ace

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