Payments to Deposit lists a cheque that was already deposited; Undeposited Funds balance is 0

Larry -

I would suggest 3 things here. First thing is maybe you accidentally deposited it under another account. Go to the payment and click on History on the top of the screen. You can follow all the transactions for that payment and see if it got deposited with another payment somewhere. Click on it and see what you find out.

If there are no transactions and that payment was indeed processes but no deposited anywhere, you can always delete it and try to re-enter it. But I would be careful to check the above step first in case it pulls funds out of another account.

The other thing is that you possibly need to rebuild your qbw file. If all else fails, try that. Be sure to back up as a QBB file first and make a copy of your QBW file saved to the desktop. Then run the verifty and rebuild. It will do another backup and you'll have three backups just to be safe.

Good Luck

I agree with MM. You may need to run the rebuild process multiple times to get the file totally corrected. I usually find that 3 rebuilds is necessary.

An alternative is to create a portable file and restore the file over the existing qbw. Do this 3 times. Sometimes this method works better than 3 rebuilds.

Ruckell23, thanks kindly for the suggestion. I will do that in a minute. As for the rebuild, I forgot to mention that I did run the file validator and it siad there were no errors. Will report back with my findings.

Larry

Thanks for the suggestion, Laura. I'll check the account to which the transaction was actually deposited and if nothing out of order there, will run the file validator/rebuild again.

Larry

Hi again MM. I verified that the payment was deposited to the correct account, and it was, along with another payment deposited at the same etime and for which I have no pending deposit. So, it looks like I need to try multiple file rebuilds and see what that nets. Will update the thread after doing so.

Cheers, Larry

Talking to myself again, which is not a good sign. :-) Anyway, I rebuilt the file three times but it made absolutely no difference. I'll have to read up on building a portable version of the file and restoring it over the data file, as Laura suggested, and see if that helps.

Larry

Before you go too crazy, did you check the date of the receipt of payment? Date of Deposit? If it is in the future you could see some strange things.

Thanks for your reply, Golden CA. Girl! Just re-checked the dates of the receipt and the deposit, and the one precedes the other by a couple of days, in the correct order.

Any additional thoughts very much appreciated.

Larry