error : tool id already exist

I just posted this in another thread.

I think it has to do with Digital Retail Solutions DRS free trial.

Did you install it? I just installed it and immediately got this error.

Not happy...

What I did was install a custom report. and ever since I did it stop working. I uninstall the report. but not going anywhere. thanks jose

Move all of the .qrp files in your reports directory somewhere else (empty the reports directory).

Open SO Mgr to make sure it opens as normal.

One by one, add the report files back and open manager. Eventually you will find the culprit.

Thank you Jason, It works fine now. Good luck with yours. jose

This error will only occur if you already have a custom report with an almost identical name in your Reports folder.

In the cases reported so far, the offending report is named Custom - Layaway (Detailed) with Payment Report.qrp. You can either delete this report or rename it to resolve this issue. To delete it, run My Computer and locate the folder called Program Files, Microsoft Retail Management System, Store Operations, Reports, Custom - Layaway (Detailed) with Payment Report.qrp. Right-click and select Delete. To rename it instead, right-click and select Rename. We suggest Custom - Layaway Details with Payments.qrp. Note: If file extensions are not visible in My Computer you can ignore ".qrp" in the filename.

We have also removed this report from the installer if you'd like to download and install the Toolkit again without this report.

RMS Toolkit 30 day trial download:

We have tried to keep our report names meaningful so other custom reports could also cause this error, especially if you collect reports from various sources. If required, sort your Reports folder alphabetically by clicking on the Name column in My Computer. Review the reports named "Custom -" and rename any other custom reports that appear to be almost identical. This might be related to upper/lowercase letters or an extra space in the report name.

We apologize for any inconvenience this issue may have caused you. If you experience any other problems during your trial, please do not hesitate to contact our support office for assistance.

Each of our applications includes a detailed Help file with links for Contact information and Make a Suggestion. You can use Make a Suggestion to report a bug or to suggest enhancements and new features. In general we upgrade our utilities once or twice a year and post updates and fixes as needed.

Greg Digital Retail Solutions