Cheque Payments (rant)

I certainly kicked up a stink this lunch time. I dispair with Nationwide, just when I think that they couldn't actually get any worse they go and prove me wrong every time.

Kevin

If the cheque is crossed account payee only (or similar) and made to joint names. it can only be paid into an account in joint names.

Without knowing the general level of account activity you may find that questions are asked about the source of the funds when you make this transfer, assuming it is for circa £5000, they may also want to wait longer than the normal clearing cycle to rule out late returns which could then be against funds they dont have anymore.

Ian

Last time I went into a nationwide (a few weeks ago) they'd replaced the counter with some free ranging staff to help people use the new scanning paying in machine...

I had to do two simple things yesterday:-

Make a CHAPS payment from my bank account and post a letter special delivery. It should have been so easy, the bank and post office are only 1 mile away. A quick trip into town, do the business, and back to work.

Took 30 minutes to drive 1 mile into town: Queued in bank for 15 minutes and was then told I needed my passport because the transfer was over 1000.

30 minutes back for passport: 30 minutes back to bank: Queued for 20 minutes this time. Then waited for 10 minutes for apparent security checks, even though they could see it was me in the passport and I had ID. Went to Postoffice and no kidding the queue was out of the door. And that was after it had been zigzagged around makeshift fencing in the postoffice. I was in the postoffice for over an hour.

I left my office at 10:30am and did not get back until just before 2pm.

My non British friends can't understand why we put up with it. And neither do I.

The other bank did say that it would take 5 days to clear, another rip-off. Posted the letter to Mr Jonathon Agnew, Chairman of the piss poor Nationwide today telling him what I thought of his building society.

Kevin

In message , Kev writes

Why was that then?

>

I have never done a chaps xfer, but cant you instruct your bank to do them over the phone? I have queued in US post offices, they arent any better than ours.

Funny about the passport, a few years back i did a transaction at my bank and they asked for ID. I just happened to have my passport with me, and offered that, but they preferred to see my driving licence instead, even though it was the old sort without a picture. Go figure.

probably because the 'bank' wasnt somewhere that you and i would consider to be a real bank. one of the pretenders....

Ian

In the Natwest, withdrawing or transferring anything equal or above 1000 is impossible without Driving Licence or Passport or some other equivelent id. Credit cards, bills etc are not enough. Sometimes they take ages to do the security checks and often require another bank members signature to authorise the transaction.

So will they not let you do these transactions over the phone or internet?

You can do a normal bank transfer on the internet. This can take upto 5 days to reach the destination bank.

CHAPS transfers reach the destination bank the same day as long as it is done before 3:15pm. However it costs 23 for the privelidge.

The 1000 rule is something I believe is now imposed by all UK banks and is a real pain.

In message , Tumbleweed writes

I've been to a drive through US bank, most bizarre, you put things in one of those tubes like the checkouts in tesco have and things zoom back and forth.

Why would they need to do security checks when they have your passport in front of you? As long as you like the same what is the problem?

Also, can you not do a CHAPS transfer over the phone or even by internet banking to reduce the hassle?

Can you not transfer +1000 by BACS using Internet banking. I've done so.

For sure but BACS takes three working days. CHAPS is same day.

It all sounds so simple doesnt it.

Despite having a passport, numerous credit cards etc etc. They still make a big deal and take ages to do further security checks.

If the amount is under 1000 there is no problem and they require no checks.

I think it's all part of the conspiracy against cash.

"Adrian Smith" wrote

Then the answer is easy. If you want to transfer (eg)

2,400, then do three transactions of 800 each !!

Each transfer is 23 each. That would put the cost upto 69.

And can you imagine how confused the staff would become. Are they allowed to do three transfers or not, no one would know and by the time they had figured it out tempers would be short etc etc.....