OK, so lucky enough to get 2 prize cheques (of the new GBP25 variety) this morning (first I've had this year).
Bloody hell: 2 identical envelopes with one cheque/warrant and 2 inserts in each. Waste of paper/postage.
Why the hell can't NS&I do something about putting them in the same envelope (it's the same holder id!), and why the hell can't NS&I think about using BACS (and sending me an e-mail to check prizes via the nsandi.com website prize checker that they already offer) or send an annual paper statement (if there are any prizes in that year).
Is this turning into a demented one-person rant/crusade about NS&I's paper-based admin? Probably :-)
I wonder if Judith Smith will be along shortly to provide some input?