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QuickBooks - Better Because of You

I have experienced the same unresponsiveness from Intuit to suggestions for improvement of QB, however glaring the weaknesses pointed out and however easy it might be to remedy them; hence my message taking issue with Mike Block.

I also favour users publicising the weaknesses in QB and Intuit's unresponsiveness to suggestions for improvement. Intuit may just take note before the adverse publicity hurts sales too much. I don't suppose however that it would be realistic to expect any appreciation for saving them from themselves.

HP is going the same way with poor user reviews of its recent printer products, and HP is hurting. I'll bet it was too high and mighty to listen to user criticism and is now paying the price. Let's hope it too will listen before it's too late. Canon, Samsung and others, with excellent user reviews, are waiting in the wings if it doesn't pull up its socks.

I now buy nothing in the IT field without first reading the user reviews - the "prosessional" reviews are generally rather inane - and I now find I'm making great puchases, instead of the many pups I bought before.

But the real hope is for competition that forces Intuit to pull up their socks. And MS will no doubt provide it. I'm really looking forward to the coming battle. QB will either rise to the occasion or go into decline. But is it listening? It seems not.

Ken

Reply to
Ken
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You don't get it, do you? Go! To! Oprah!

I doubt any of them have. My point is that a mistake is a mistake and it doesn't matter how it is presented.

No! But when I bring up a Quickbooks stupidity, one of its several dozen, nobody responds with why that stupidity should be there and why it is useful or why it is helpful for a user. I only get personal attacks (not that I mind it of course) or other stupid PR drivel.

When I say that they must have let a freaking ignorant moron to make final decisions and f*ck up the user interface after 5 versions of being one way and arbitrarily change it into an other incomprehensible way, nobody says if that new way is good or useful or practical or irrelevant or a message from god or anything else. All I get is personal attacks of not being "polite" enough and that I may hurt someone's "feelings". There can't be any more clear proof of sheep-ness and stupidity.

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Go! To! Oprah!

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Reply to
nospam

I'm most certainly not a fan of Oprah nor of Dr. Phil.

But you don't present them. You just bad mouth generalities.

Obviously not, since you just beg for more.

As a person I have no problems with Oprah. She was a news anchor/features reporter here in Nashville long before she hit the big time in Chicago. As I said above, I'm not a fan. However you certainly don't cover yourself with credibility when you use her as an insult.

How about you Go! To! Hell!

Reply to
Kent Finnell

Here's a big one:

From version 2 up to about version 2001 (I think) a user could do a P/L report, show totals only and get a summary for all P/L accounts, which is as it should be.

Then the user could break down this report per job and Quickbooks would show each job per column, add an extra column at the end for all transactions without a job and then give the totals column. The totals in the detail report were actually *the same* as the summary P/L report above, which is at it should be. A P/L report should have the same totals whether or not a user breaks down the report or shows a summary of it.

At some point some developer who was too busy in finding ways to milk hapless suckers, let an ignorant moron glue sniffer change the internal structure of the P/L report so that when a user breaks down the report per job the total of the new report *IS NOT THE SAME* as the total of the summary report.

What changed? Why do the two P/L reports show different totals?

Because Quickbooks is a piece of garbage.

There is no justification for this blatant disregard for product quality. This is an issue beyond any hope of giving user feedback and expecting a positive change. If they are so ignorant and reckless with a bookkeeping program so that to change a working report into something that is PLAIN WRONG they certainly do not have any interest in producing a useful program in the first place.

I am sick and tired of repeating horrid errors like this in detail for any new person that has a problem with my comments hurting anyone's "feelings". Quickbooks is utter garbage. If you think it isn't start with the above example and explain to us why a summary report should have different totals with a breakdown of the same report and forget about my "style".

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Reply to
nospam

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