VERY upset with QuickBooks

I purchased QB2007 Pro directly from QB for well over $200 - had many problems with installation and spent hours on the phone with their tech support. I noticed in the newspaper Sunday a local and large office store is selling the same item for $50 less. I called QB and spoke with a very sympathetic person who spoke to his supervisor who informed me they cannot refund me the $50 difference but will refund the entire purchase, rescind the verification code and I can go to the store and buy the item for the sale price and then use the new product. I don't feel that I can go through this set up again and fear I will have problems again. I am very surprised that QB will not do this for a customer of some 7 years 9or more. Maybe some kind QB person will read this and have a heart!

Reply to
Terri
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Most of the rest of us paid $200+ and find it a pretty good deal for a small business bookkeeping program. It does pretty much everything for you and makes life easy at tax time.

Reply to
RebelGraffiti

I promise not to tell the good folks at Inutit that you never uninstalled the product with the original verication code. Now who will join me in this same promise? Perhaps we will even get enough people to form a conga line afterwards.

Reply to
Allan Martin

I certainly DID uninstall the product with the original validation code. It is impossible to use a version of QB illegally and the number is registered with them.

Reply to
Terri

What makes you think your install would have stopped working if they rescinded the verification code?

Reply to
Allan Martin

Why bother for a lousy $50 all that extra work, it seems to me that Quickbooks were fools to even offer the choice, and as for that impossible nonsense....

Greg

Reply to
greg

That was a mistake. It is common practice with computer software to allow users to update license information. How do you think folks turn a trial version into a paid one?

You would not be running the software illegally. Each copy of the software is the same - the same disks, the same installation. If you return the old disks to Intuit, and purchase new disks (a new license) there is no need to uninstall the software. You simply update the license in the installed software to match the one on the new disks from the office supply store. Or, you register the software by phone, and the kind folks at Intuit will walk you through.

Reply to
L

The full refund is part of Intuit's guarantee.

And you should have, if the $50 price difference meant more to you than your time.

?? Why on earth would you have to go through the setup again? The software is already successfully installed. The Intuit rep told you to buy the item at the store and USE the new product.

Do what? Match a retailers sale price? If someone offered to give you the software for a penny, should Intuit match that price as well?

They can have all the 'heart' in the world. What you are asking is the equivalent of having Macy's credit your account $50 because JCPenny is offering the same dress on sale.

The big problem here is that you did not understand that when the Intuit rep said to 'use the new product' - that it did not require an uninstall and reinstall of the software.

Reply to
L

Some do. Home Depot has (had?) a double-difference price guarantee. If you find an identical item priced less than what you paid, HD will refund double the difference to you.

Not exactly the same thing, but there's nothing to keep a seller from offering bizarre bargains. That is, in most jurisdictions.

Reply to
HeyBub

Seems to me one should price shop before a purchase not after.

Reply to
Ron Anderson

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