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Norton AV Conflict with QuickBooks

Our small company recently upgraded to Quickbooks Enterprise Solutions 6.0, and yesterday I installed Norton Internet Security 2006 on the same computer that stores the QB company file accessed by all QB users over our small network.

This version of QB requires the "host" computer to run a database manager program (QBDBMgrN.exe) in the background in order for users to access the file.

Issue: NIS2006 will load and run on this host computer, no problem, but when I start the NAV scanner (Quick Scan, Full Scan or Office plug-in), I get the following application error message from WinXP for navw32.exe :

"The instruction at "0x7c918fea" referenced memory at "0x00000010", The memory could not be "written". Click OK to terminate program, Click CANCEL to debug program."

BUT: In the background, the scanner control panel pops up and NAV appears to run just fine. If I click either OK or CANCEL on the error message, the message closes and the scanner shuts down. If I do nothing, the scanner will run to completion.

Closing QBDBMgrN.exe in Task Manager (which disables Quickbooks for all) then starting the AV scanner gives no error message, no problems. Thus, I assume QBDBMgrN.exe is the most likely culprit.

I've done the usual patch/update dance on NIS, QB & XP, also cleaned up the registry a bit. No change. As predicted, both QB and Symantec's web sites were absolutely clueless on this issue. I knew better than to look to Bill Gates for answers.

Sure, it's just a minor inconvenience, but I'd love to see this go away and was curious if anyone else has seen this behavior.

Uncle

Reply to
Uncle D.L.
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I agree, it is a rather minor inconvenience and you were wise not to call Bill Gates.

Reply to
Allan Martin

...

This is easy to fix.

Get rid of Norton AV. (If you can. Norton/Symantec AV is the barnacle of software. You'll have to visit Symantec's site for special barnacle-scrapping tools.)

Over on the microsoft.public.windowsxp.general newsgroup, there is nothing but contempt for Norton AV. It doesn't play well with other systems, is a resource hog, and gets in the way of much. Grisoft AVG (free) seems to be the consensus favorite to replace Norton.

Norton's Ghost, on the other hand, gets high marks from the MVP folk (at least for now).

Reply to
HeyBub

There is an easy fix, dump the hunk of crap software and buy some real stuff. And for once I don't mean dump QuickBooks. Dump Norton as fast as you can. You are better off catching a virus than you are running Norton! There is a lot of good A/V software out there. Find something that isn't a hog and use it.

Reply to
Golden California Girls

Ahh. Here is where your logic breaks down. The culprit in this case is not QuickBooks. The culprit is your brand spanking new NORTON Anti-Virus.

Norton is evil. The program is nothing better than the viruses it is supposed to protect you from. I'm surprised it runs with Windows, let alone any other software.

Sure, I'm unhappy with the background programs packaged with just about every danged piece of software nowadays. Intuit products are (in)famous for placing updating, billminding, and other pieces of nonsense in your start menu. The company is almost as bad as AOL (don't get me started).

But an anti-virus software should not explode when it happens upon other running processes. If it explodes finding QB in the background, you will need help if it actually finds a virus.

Reply to
Lisa C

Try this:

formatting link
. I used Norton in 1999or thereabouts and it was pants, money down the drain. It gave me nothingbut error messages and stress and slowed my PC down considerably. I've beenusing nod32 since then, no problems, and it's very small, not a resourcehog. You don't always get what you pay for, as nod32 was cheaper thanNorton/Symantec.

s97

Reply to
someone97

You make a good point, but I've got enough experience with both Norton and QuickBooks to know where the lesser of two evils lies. And I still award this round of blame to lousy, stinking, bloated QuickBooks. But just by the barest of margins. (And can we really apply logic to either products' workings?)

In eventual reply to my support query, Norton finally offered Standard pat answer #3, aka: Uninstall and reinstall the product. I happily took the first half of their advice, especially since so many folks had the exact same idea several days earlier. (And thanks to those who offered suggs for alternate wares.)

Using the same version of NIS2006 (which my company paid for, thus I am obligated to use), I can successfully scan the QB data server over our network from any OTHER location, with no errors at either end. So that makes me happy. OK, happy-ish. We shall survive.

At the end of the day, I just thank God I'm not an accountant.

UDL

Reply to
Uncle D.L.

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