Store Ops Mgr Error - "Current Database is of version 2.01"...

Hey Matt:

Thanks for the help. Please pardon my ignorance in this matter, but what is the SP2? Is that on the RMS system?

Thanks, D> when you upgrade to sp2 you have to upgrade all the workstations and HQ at

Don - SP2 refers to Service Pack 2 for RMS. This software upgrade updates the applications to read a database version 2.01. Think of the original database as being 2.00. When you applied SP2, you need to go into Store Operations Administrator in the computer that acts as the database server and select database - upgrade. This upgrades the db to "2.01" and allows the SP2 RMS application to run it.

H> Hey Matt:

CV:

My host PC (with DB onboard) says that is it running version 2.0.0116. On that Host PC, when I try to upgrade the DB, RMS says current vers 2.01. "Database is up to date!".

On the PC having problems running Store Ops Mgr, I can connect to the host PC's db inside Store Ops Admin. When I try to Upgrade the DB... it gives the identical error message...

...RMS says current vers 2.01. "Database is up to date!".

Can you please help me understand more clearly what I need to do? The remote Store Ops Mgr will not connect.

Thanks, D> Don - SP2 refers to Service Pack 2 for RMS. This software upgrade updates

Hi, There is no problem with the database but the remote computer RMS version. You have to install RMS SP2 (Retail2.0-KB949666.EXE) on the remote computer. SO Administrator Help - About... shows the version installed on the computer, I think that there is a difference.

Regards, Koit Lahesoo

Have you tried to contact the customer support team? I have used them many times and they are very helpful. They have different levels of support members to help even the most complicated questions and problems regarding their POS Software.

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Support,

Matt:

Thanks for the link. I will grab that sp2 and make sure that all of my PC's are running the correct version.

Thanks aga> sp2 can be found >

Koit:

Thanks for your help for my situation. I will inspect each of my PC's to ensure that they are running the correct version.

Thanks again, D

"Koit Lahesoo" wrote: