2004 Backup error

Hi, Glenn.

It sounds to me like a hardware problem. Have you run a memory test recently? I've never had a Dell or any laptop, but I understand that it's not easy to open one up and check the cables and connections. That's what I would do if I got such an error on my desktop computer. Among other checks, I would systematically remove and swap RAM modules to see if a different combination of sticks and slots made the problem go away.

Where are your backup files? On another HD? A USB flash drive? The problem MIGHT be in that connection.

There was an update to Release R3 earlier this month (January '07), but that was for Quicken 2007. I've not heard of any recent updates to Q2004. If you have Windows Update (or Microsoft Update) set to update automatically, you might have seen a message from that, but it would have been from Microsoft and would not have mentioned Quicken.

While it certainly doesn't fix all problems, a reinstallation of Quicken might correct this one. Have you tried that?

RC

I appreciate the reply.

I backup to an external drive on my wireless network, but that is not the problem. I do not get far enough in the dialogue to point where I am backing up to. As soon as I Control-B or click on BACKUP, the error comes.

As far as the update from Quicken, it was part of the download from Quicken, not Microsoft.

I read with concern about the 2004 recognition problem that will come in April. Maybe it is time to go ahead and do this now if I am going to do a re-install. It kills me though. A program that has not lost it's usefulness will be phased out simply for their revenue generation.

Thanks.

Glenn

R. C. White wrote:

I have the same problem! It started after the new year.

I am sorry to hear you have the same problem. I have not figured out what happened...but just now, I was able to start a backup and had no error or forced restart of the program. You can always copy the files individually at the desktop level until the problem goes away. I did this for a few days because I have another computer upstairs where I want the same files current. Good luck.

Glenn

Harry wrote:

I have Q2004 - and the only problem I've had with backups is that caused by the changing of the drive letter landscape. There were several msgs about this here in the newsgroup and also posted to the Quicken forum. Basically, it appears that quicken saves how your computer looks during the installation - like a CDrom drive letter D:. If that "landscape" is not available during a manual "backup" then Quicken 2004 used to blow up and exist.

Not sure what the latest update was... I think my "about" says R5. Maybe it was related to the upcoming sunset support.

Thanks for your note! I noticed that my DVD/CD drives were no longer showing up. I found a fix for this on Microsoft's site (another issue...why did they disappear?!), and once the drives reappeared, the Quicken manual backup worked.

I would assume that Quicken knows about this problem, and therefore should provide a fix as well as inform their tech support staff of the cause so they can help their users.

Thanks again.