Anyone return Quicken product for refund?

I returned Quicken 2004 to a Costco store and I was given an immediate full refund even though I explained that I had already received a rebate check for the Quicken 2004 purchase. The process was--go to the customer service counter and ask for a refund.

Tom

snipped-for-privacy@privacy.net wrote:

Interesting... I knew Costco was flexible, but they should have refused to accept the return since you were, in effect, stealing from Intuit....

Regards, Hank Arnold

MrTom wrote:

Ok I will give Costco a try first

Thanks!

I certainly was not stealing from Intuit. My purchase from Costco of Quicken 2004 came with a 30-day (I believe it was something like 30 days) trial period printed right on the box. I tried Q 2004 and did not like it because of the change in how investment transactions are entered and because of Q 2004's bloated (compared to Q 2001) data file size, so I returned it. It also came with a rebate. Because I once forgot to mail in a rebate I always submit rebate requests as soon as possible. I asked Costco to refund to me only my purchase price minus the rebate. Costco said they could not do that. Today, I continue to run Quicken Deluxe 2001.

That you think Costco should have refused to accept my return is "Interesting".

Tom

Hank Arnold wrote:

I've thrown the original box and everything away

Thinks Costco will still refund it? Q2006H&B that is?

It's not stealing to return a product with a money back guarantee. It's not Costco's job to police the world. What a customer does outside their store is not Costco's business. Costco's concern is with whether the customer meets the terms of their refund policy.

Costco's policy is to offer refunds to dissatisfied customers. The only time I had a problem returning something to Costco was when I wanted to return a ten year old garbage disposal. The box it came in said that it had an over the counter, no questions asked exchange policy. I was told that I had bought it too long ago. When I complained to the main office, I got a letter from their general counsel explaining that the person made a mistake and I should have gotten a full refund since they no longer stock it.

It's not stealing from Intuit, and Intuit is not losing a penny on it, unless Intuit gives Costco a full refund, which they won't. Costco does not handle returns the way other merchants do. The merchandise often does not go back to the vendor and gets sold off some other way, or donated. The person who buys it will not get a rebate, assuming that the bar code is missing. Even if Costco sends it back to Intuit, Intuit won't give Costco a refund without adjusting the price if the bar code is missing.

If the customer ends up making money on the deal, that's part of the price that Costco pays for its policy. I would not recommend buying software for the purpose of getting a rebate, and later returning it, because that would be stealing from Costco, not Intuit, but that's not what happened here.

You can offer to send the check to Costco, but it you've already done that, you can't force them to take it. You can take the envelope that the check came in, and mark it "refused. return to sender" and drop it in the mailbox if you don't want it. But it would most likely mean that Intuit would actually make money on the deal at Costco's expense.