CitiBank Shell Mastercard : Quicken (2009 Deluxe)

Anything from Citibank will not surprise me. I no longer have a Shell Credit Card, but I have a MasterCard issued by Citibank that does NOT EVEN HAVE ONLINE access. The card is Citibank and it is not affiliated with anything. When I call they say, "the series of cards do not have online access available and we will let you know when it becomes available". So basically, I never used the card and I guess they will eventually close it for no activity.

Oilcan

-----Original Message----- From: PeterH [mailto: snipped-for-privacy@noname.com] Posted At: Monday, March 02, 2009 8:52 AM Posted To: alt.comp.software.financial.quicken Conversation: CitiBank Shell Mastercard : Quicken (2009 Deluxe) Subject: CitiBank Shell Mastercard : Quicken (2009 Deluxe)

Evidently Shell (or CitiBank) has eliminated the ability to use one-step update to download transactions to this account as of this weekend. I have talked to four different people and gotten at least three different answers, two of which indicate that this service is no longer available. I keep getting an OL-301-A error.

Can anyone verify this for me? I cannot believe that Citi and/or Shell would cut out as many users as Quicken must have.

They do tell me that I can go to their website and manually download transactions... or manually enter transactions.

Just doesn't seem right to me.

TIA for any further info...

Peter

"Oilcan" wrote in news:6AA20DC26F9343A9BA54C77B775A4892@AnthonyPC:

since the take-over of Citigroup by the US gov't I would expect more problems, not fewer.

scott s. .

I don't have a Shell card, but I do have a CitiBank MasterCard. I tried it, and it just updated with no problem.

When I've had 301 errors for one FI, I've disabled online services for the account, then enabled the service again. That has cleared up some problems. The other solution is wait a few days, and see if it starts working again.

One other alternative.... For gas purchases, I use the Discover Gas Card. It gives a 5% rebate on gas and auto purchases. It works fine on One Step Update.

-- Jim

QD 2009 downloads transactions from my Citi Diamond card just fine.

That said Citi can adjust the features associated with a given type of card at any time. Given that Intuit does charge Citi for this feature and the financial state that Citi is in, it wouldn't surprise me...

Why they hell would Intuit do that? It seems backwards to me. Intuit gets the business for this service, not the CC company. It seems like CC companies should be charging Intuit since this is only a money maker for Intuit. Is there something about the business model I don't understand?

As for the outtage, it is affecting me as well. I have the Citi Shell Mastercard. I enjoy this feature so I can spot fraudulent or incorrect charges immediately instead of waiting until the end of the monthly cycle to get the statement from Citi. Yes, I know I can log into each website for each financial institution I have to accomplish the same. I won't because that's too much effort. Maybe I should consider another card. Another poster said Discover gives 5% back on all gas?

Scott

Scott, did you, per chance, call Citi (shell) to verify that the service has been terminated? Yesterday, before I started this thread, I had gotten several answers from several different people. It would be interesting if you got a different reply.

I did get the 301 error again this morning.

PeterH

No, I haven't and with my experience with Citi calling them has no bearing on the outcome or actual policies held by Citibank. Very long story there. To summarize I got nailed by tons of fees when we bought our home. I had worked with Citi closely to ensure I understood the policies and fee structure. I called a second person to double verify everything. I still got sacked with $100s in fees because they didn't understand and Citi will not stand by what their staff tell you. They said I should have verified it with a second person. They were shocked when I told them I had and said I should have verified with a third then. So I have come to the conclusion that staff at Citi are not relevant and should be fired. They add no value unless it is a deliberate deception to pile on fees to their customers. That's the short version of it, but at least you know why I'm not going to bother calling them.

It's only going to get worse now the government has their fingers in this thing. Only upside is it would look bad for Citi to fail with the government's huge stake in it, so Citi is probably the safety bank to be with these days.

Scott

Thanks to everyone who responded to this thread.

Looks like I am going to hang up my CityBank Shell card. My Costco Amex card gives me 2% or 3% (I can't remember which) cash rebate useable at Costco at the end of each year... and, frankly, I don't drive too much anyway.

If anyone gets better news about City/Shell/Quyicken, I'd appreciate a heads up at thankgodforpeter at comcast dot net. (email addy given to me by the family of the lady who has MS that I care for). :-)

Thanks again, all...

PeterH

My ExxonMobil Mastercard (Citi Card) also stopped working for Quicken this last weekend. I called and they said that Quicken is no longer supported. They don't even have a way to do a manual download to Quicken on their new website.

So be it. CitiCards get put in the safety deposit box and taken out for emergency use only!

Thanks to all who followed this thread. I just wanted to make sure that I was given good info...

PeterH

Yep. Intuit uses a proprietary protocol for the one step update process. Your bank has to buy the right to offer that protocol between the bank's computer and your computer. That's how Intuit makes money.

Apparently Citi has decided for certain credit card products that it isn't worth paying Intuit for the license.Since Citi knows exactly how many people have a given card type and how many people actually use the feature, it's probably a pretty easy call for them.

I feel the same way. I have caught and fought several erroneous charges within 24 hours because of this feature, without it security has been reduced significantly. Soo.. I am looking for a new card.

Scott

Scott,

If you are a member of Costco, get their Amex card. It gives you 3% to

Not a bad deal, in my opinion. I have also stopped using my United Mileage Plus card (Chase)... and will give it up next year ($60 annual fee) as I have several round trip airline tickets "in the bank" and can never find a flight that has an open, "free," seat for Mileage Plus members.

Food for thought!

PeterH

I have the Costco Amex card, and use it often.

But the Discover Gas Card (now called Discover Open Road Card) gives 5% rebate on your first $100 in gas and auto maintenance purchases each month. You can claim the rebate from the Discover web page whenever you accumulate $20.00.

-- Jim

I currently use the Costco AmEx but it isn't nearly as good of a deal as the Citi on gasoline. Plus, you need to wait a full year to get that refund with the AmEx and make a special trip to get the cash. Which is more time, more money (fuel), and additional time to deposit into a bank which adds up to the benefit being eroded due to the gasoline and lost interest earned.

I might still use the Citi because the interest earned is better for gasoline purchases, and the cash back on gasoline and other is returned automatically, immediately, and without hassle. As long as I catch the error within the month I'm fine. It just seems like they are screwing themselves on security. Catching things quickly helps them more than it helps me.

Scott

hoek had written this in response to

I also have the same problem > Evidently Shell (or CitiBank) has eliminated the ability to use

##-----------------------------------------------## Newsgroup Access Courtesy

What is really odd, then, is that they supported Q2009D up to last weekend... This doesn't make sense to me... it sounds like maybe they didn't have enough Shell M/C users to justify the expense to Quicken to use their system... and their deal with Quicken ran out on 2/28 (plus or minus)... at least that is what I get from reading all the replies to the original query.

So they lose another user (me) and probably more. I am still waiting for a written answer to the question that I left on the website.

I have, so far, received two "satisfaction" surveys in response to some of the calls that I made. Needless to say I did not give them very high marks!

PeterH

PeterH said

Sorry for responding so late in the thread.

I too have been bumming over the Citibank Shell card issue. It appears from my side, they first dropped DirectConnect and subsequently dropped the Webconnect. Now it's cut and paste. Ugh. I called and they confirmed this drop in functionality both times.

So Citi-Shell in on my "to-drop list".

Incidentally, I applied for a Chase-BP (another gas card) card since I confirmed it offered DirectConnect, and since I'm a "grandfathered" BankOne-Chase user, DirectConnect is free to me ($9.95/month otherwise). I was turned down!!!!!!

Reason: "Account related expenses exceed expected revenue". In other words, I don't run a balance. ;-)

Still looking for an alternative gas card. Requirements: DirectConnect (free) and 5% gas discount. Maybe Discover? Any other suggestions?

Best regards