Citibank Mastercard and direct download

Wouldn't this be a wonderful question for Citibank support?

On Sun 21 Aug 2005 08:29:11p, Z Man wrote in news:HT9Oe.1611$SW1.1124@trndny09:

Works fine for me (Q2004D).

No problem with my Citi card.

Quicken Mastercard got bought out by Citibank, and it offers direct download.

Regards,

Margaret

Was it bought out? I've had one for so long and I never recall it being anything but a Citi card in disguise.

Yes, quite a while ago. They have a completely separate web site from the other Citi Cards, but it's definitely Citibank. Every now and then they send me privacy policy update notices, etc., and they're all from Citibank.

Regards,

Margaret

Interestingly enough, mine has worked just fine until about a week ago. It connects just fine, but no new transactions show up and there are no error messages. When I go online there are about 10 new transactions that I should be getting, but I'm not.

Since I'm not getting any error messages I'm not sure what to do other than wait and see if they show in over the next few days. I was actually checking the newsgroup tonight to see if anyone else was having problems.

Regards,

Gary

I'm having this same problem with my Quicken MasterCard (owned by Citibank). No transactions in many days, and I just logged into the web site to find two transactions sitting there. I did my morning download and everything seemed fine, but nothing downloaded for my Quicken MC. Those two transactions have been the for about a week, too.

Regards,

Margaret

On Tue 23 Aug 2005 08:36:22p, Gary Townsend wrote in news: snipped-for-privacy@adelphia.com:

I just ran my download and the latest transactions were downloaded fine.

Ditto for me -- no downloaded transactions for a week or so but I can see charges when I go to the web site.

Hmm, I just ran my download, and my other (non-Citibank) accounts downloaded fine. But like Gary and "The Streets," I have new transactions appearing on the web site that are not getting picked up by Quicken's direct connect.

Someone sent me an email and said to go into the Online Center, select the account and make sure that web connect is not selected under Options. I checked, and all the "web connect" options brings up are the settings that you can also get to under Quicken's Edit menu. And no web connect options are selected.

I think perhaps I will disable dd and reenable to see if that jumpstarts downloads again.

Regards,

Margaret

Well deactivating and reactivating my online access took care of the problem. It found my transactions and downloaded no problem. I did call tech support, and she said that they've made changes to the system recently, and that may have caused the problem. She also said that whenever I have problems downloading, I should always deactivate/reactivate, and that will almost always take care of the problem.

Hope this helps,

Regards,

Margaret

Yup.

After reading your suggestion, I also Deactivated and (re)Activated my accounts... All's well.

Thanks!

Notan

This fixed it for me, too. I knew something was fishy because it was connecting and updating the online balance...it just wasn't downloading the transactions.

Regards,

Gary

Citi needs to get their act together. I had this problem about 6 mo ago. Did the deactivate/reactivate thing and it fixed itself. Last week the same thing started to happen. No downloads from Citi Mastercard. Did the deactivate/reactivate thing and it was fixed. Now I am seeing it again. If if did not know it was a problem, how would I know it needed to be fixed? In other words, since I am getting no errors, how do I know there is a problem? Come on Citi, you are a large bank with a lot of resources, how about throwing a bit of time on this problem? Tim

In any crowd there's always the posturing pendant.

Is it on Citi's side, or is it a bug in Quicken?

Notan

Well considering my several other direct download accounts have *never* had this problem (and I've had them longer), I'd say it's Citibank's problem. The tech support agent yesterday said that she knew they recently "made some changes which could have caused" the problem. To my knowledge, Citi doesn't advertise dd as a feature, except with the Quicken card. So it's probably not number one on their list. It's a pain to deactive/reactivate, but not that big a deal. The part I always forget is to recreate a PIN in the PIN vault after I reactivate. Had to do that this morning before downloading.

Regards,

Margaret

I have problems with the Citi Direct Download ever two to three days. I do see error messages (I auto download daily at 6:00 AM Pacific so nightly processing should not be an issue). The problem seems to correct itself, but it is annoying.