Bank of America credit card downloads-dropped transactions issue

Hello -

I have read posts on the net about existing MBNA credit card customers losing the ability to download transactions into Quicken or Money once Bank of America bought them. See this post here

But did you know that the existing BofA card customers were messed up in the process too? I have been a BofA cc card customer for 10+ years and using Quicken direct connect (aka One Step Update) all along. Then in October, my transactions started coming through incomplete. And to make matters worse, somewhere in that same timeframe, BofA stopped allowing date ranges to be put into webconnect - you'd have to wait until your statement closed to get the downloads. So I've been entering the dropped transactions manually for months now.

The technology group handling this is "offsite" (I believe in India) and the Dallas TX troubleshooters who forward them issues seem to have communication and timezone delays. It is one royal mess. I have been given so many false dates on fixes that I have lost any professional respect for this bank. I agree with the post referring to BofA as Billy Bob's Savings and Piggy Bank.

If you are an existing BofA cc client who is having this problem, I'd love to know about it by posting here and better yet, I'd love for BofA to hear about it. I hear there are thousands but it STILL doesn't seem to have the attention of the executive office.

You can reach the Executive Customer Relations Office (escalations come to this group) at 704-386-5687. Please let them know of your frustration! I'm trying to migrate my business to American Express but it takes time to move all the automated billing. I had hoped BofA would fix the problem before I had gotten too far.

Thanks!