Help! All my Alerts are stuck on the date March 13!

Hi, Garret.

First: Which version of Quicken?

Second: What exclamation points? I don't see any in Portfolio View (Quicken 2007 Basic).

Third: What Alerts?

RC

If the op is talking about "Financial alerts" (price changes, trading volume, ratings), they are only available in Deluxe and above.

Are you downloading from Quicken.com successfully?

Yes, I'm using Quicken 2005 Home & Business. And yes, I am downloading from Quicken.com successfully. I get accurate updates in the prices of my stocks and current news stories. But those Financial Alerts (denoted by exclamation points next to the stock symbol, indicating volume surges, large price swings, earnings announcements, etc.) all remain stuck on March 13. Ever have, or hear of anyone else having this problem? Any idea how to fix it? I'd appreciate it...

-Garret Swayne (garret at garretswayne dot com)

I am certain that prices do not come from Quicken.com, and I'm pretty sure that the news doesn't come from there either.

I'm pretty sure your financial alerts are setup at Quicken.com. I think Quicken has to successfully read what you have at Quicken.com to provide the alerts.

Have you logged on to Quicken.com recently (from within Quicken: Online > Quicken on the web > Quicken.com)? Have you verified that you (sitll) have alerts setup at Quicken.com? Is Quicken.com setup for your current Quicken file (one Quicken file per Quicken.com logon)?

Okay, what I realized after going to Quicken.com as you suggested was that in the OneStep Update window that pops up when I click on the Update button in Quicken, I had somehow left off the checkmark next to the box that reads "Update my portfolio on Quicken.com". This was causing my portfolio to not be updated on Quicken.com, which meant all the alerts were old leftovers from the last time that box was checked! Now that I'm updating my portfolio on Quicken.com, the alerts are all current and the problem is solved! Thanks John, for pointing me in the right direction!

-Garret Swayne

After reading this thread, I realized that I have not seen new alerts for months in any of the accounts in my portfolio. My few alerts are all July 05 and 06. I am, heowever, getting headlines.

In the OneStep Update window, both "Download quotes, asset classes, headlines and alerts" and "Update my portfolio on Quicken.com" are checked. I have gone into Quicken.com and there are alerts next to some of the stocks which are not showing up on the portfolio view of Quicken.

Any ideas what I can do to receive updated alerts?

I am using Quicken 2005 Deluxe Release 6.

Thank you.

Caryl

Can you explain exactly how you got "into Quicken.com"? Did you get there from within Quicken (using Online > Quicken on the web > Quicken.com), or did you start in Windows Explorer, outside of Quicken?

If I'm understanding you correctly ("My few alerts are all July

05 and 06 ..."), actually no current alerts are showing up in Quicken ... rather than "some" current alerts not showing up. Is that correct? (A security that should have displayed an alert in March of 2007, but whose last Quicken alert was dated July 2006, is just as much "not showing up" as a security which should have displayed an alert in March of 2007, but which has no alert showing up in Quicken at all.)

Have you looked at

Tools > Setup Alerts > Investing > Price and Volume

to see if that box is checked?

I replied to this message a few hours ago, but my message seems to be lost someplace in cyberspace, so will try again.

I went from Quicken to get to Quicken.com.

Yes.

This is it! The box was not checked, and I have now checked it and it works perfectly. I also chose the option of keeping alerts for only a week, so the old alerts I mentioned originally are now gone.

Thank you so much for your help and solving my problem.

Caryl