non-answers from Quicken online chat

This is the transcript of an online chat session I just concluded with a Quicken_Person. This person's real identity is hidden to avoid blaming a low-level tech for what is probably a support management
FUBAR.
Doncha' just love these people sometimes!
ILOO
---------------------
Quicken_Person: Hi, my name is Quicken_Person. How may I help you? Quicken_Person: Welcome to Quicken chat. I've reviewed the brief issue summary you provided. Could you provide specific details to help me better understand your situation? Me: : Yes. I'm doing the monthly checking account reconciliation. Absolutely straightforward, EXCEPT that three of the uncleared check items simply do not appear in the Statement Summary window listing all uncleared items, both debits and credits. I even tried to COPY and PASTE the problem transactions, but none of the copies showed up either. I also tried to manually set "C" and "R" in the register, then clear out the "R", but that didn't work either. I normally check off check items by sorting by Check Number. I also sorted by date, amount, and payee. None of these sorts showed up the missing items. Quicken_Person: Thank you for the details. Quicken_Person: Me: what I understand is that you match your account register with bank statement and found out that they are three missing transactions? Me: : That is exactly correct. There are three missing _uncleared_ transactions. Quicken_Person: Me: in this case, you can simply enter the missing transactions manually. Me: : Quicken_Person, Is there no better approach? Isn't this a bug of some sort? Quicken_Person: No Me: , it happens when we enter or when we download from bank, missing transactions and duplicate transactions do happen and it is a good thing that you found out by manually match. Quicken_Person: In this case we just have to enter manually in the register and in case of duplicate transaction we just simply delete. Me: : Thank you. I'm signing off now. Quicken_Person: You are welcome. Quicken_Person: Me: Are you satisfied with chat support and my efforts to help? Quicken_Person: Is there anything else I can assist you with today regarding Quicken? Quicken_Person: Thanks for using Quicken. Please return to chat if the need should arise. Have a great day. Please use the Hang up button to end this chat session without closing your browser window.
Quicken_Person Has Disconnected
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
ya. How's this. I have a problem, and the person indicated that the problem is too technical and suggested I give them a call......

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Wed, 19 Apr 2006 10:18:59 -0400, "Les"

Les,
I'm sorry but I don't understand your point.
ILOO.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Yeah. I don't quite understand the point you're trying to make, either.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
my point is that apparently some of the tech support people are not very well trained and are clueless at times.

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

BeanSmart.com is a site by and for consumers of financial services and advice. We are not affiliated with any of the banks, financial services or software manufacturers discussed here. All logos and trade names are the property of their respective owners.

Tax and financial advice you come across on this site is freely given by your peers and professionals on their own time and out of the kindness of their hearts. We can guarantee neither accuracy of such advice nor its applicability for your situation. Simply put, you are fully responsible for the results of using information from this site in real life situations.