Online Banking - Bank Cancels Transaction

I'm relatively new to OLB and am using Q2005 HB. MMy bank sent me a bill for my lock box which I attempted to pay using their online service with Quicken interface. Apparently they didn't recognize tehmselves; an issue with addresses that really doesn't involve me. After two phone calls I was left witht the impression they found their problem, would fix it, and I'd get confirmation. Well it seems their "fix" was to merely cancel the transaction with the suggestion they simply charge my account. When I told them I'd prefer they handle it through online banking, they told me they already cancelled the transaction... without notifying me. That leaves my little entry with a "Sent" status that will never be confirmed. I paid again but now I have to reverse that original entry somehow... or just delete it as I would have done in the past before getting wired. Just how should I handle this?