Can anyone tell me if it is legal for a UK bank to prevent its customers from using the online banking system unless they have a card reader attached to their computer?
It is now impossible to do online banking with Nat West unless you have a card reader attached to your computer yet it says nothing in their terms and conditions for online banking that this is a requirement or condition.
I returned the card reader they sent me last year as I refuse to use one. For starters its just another device I don't need attached to my computer using its resources. Its draconian security gone mad, ultimate paranoia, and an example of how we live in a police state here in the UK. It's bad enough that you need to remember two sometimes three or more different passwords and pins to do your online banking, but now they want even more.
The current online banking set up with all these different password you need to remember, and also having to enter different parts of it in the right combination is more than enough security for anyone. It's bad enough as it is without having to attach card readers and whatever else they want to bring along next... iris readers? biometric readers? face detection? voice recognition? NO THANKS! I'll skip all that BS thank you very much. With all the password combinations you need to access your online banking at the moment it is difficult enough as it is. It would be easier to get into Fort Knox and pinch a few bars of Gold! We don't need this extra contraption or anything else.
Another reason I am against this because it means I can no longer do online banking at work, as we can't attach external devices to work systems or install anything.
Even if I agreed with card readers it would be impractical to carry a card reader around the world with you if you needed to use it abroad for online banking purposes.
Can anyone clarify if Nat West has done anything wrong preventing their customers from using online banking unless they have this blasted card reader attached to their computer system?
Cheers
John