Online Banking - Are card readers legal?

Can anyone tell me if it is legal for a UK bank to prevent its customers from using the online banking system unless they have a card reader attached to their computer?

It is now impossible to do online banking with Nat West unless you have a card reader attached to your computer yet it says nothing in their terms and conditions for online banking that this is a requirement or condition.

I returned the card reader they sent me last year as I refuse to use one. For starters its just another device I don't need attached to my computer using its resources. Its draconian security gone mad, ultimate paranoia, and an example of how we live in a police state here in the UK. It's bad enough that you need to remember two sometimes three or more different passwords and pins to do your online banking, but now they want even more.

The current online banking set up with all these different password you need to remember, and also having to enter different parts of it in the right combination is more than enough security for anyone. It's bad enough as it is without having to attach card readers and whatever else they want to bring along next... iris readers? biometric readers? face detection? voice recognition? NO THANKS! I'll skip all that BS thank you very much. With all the password combinations you need to access your online banking at the moment it is difficult enough as it is. It would be easier to get into Fort Knox and pinch a few bars of Gold! We don't need this extra contraption or anything else.

Another reason I am against this because it means I can no longer do online banking at work, as we can't attach external devices to work systems or install anything.

Even if I agreed with card readers it would be impractical to carry a card reader around the world with you if you needed to use it abroad for online banking purposes.

Can anyone clarify if Nat West has done anything wrong preventing their customers from using online banking unless they have this blasted card reader attached to their computer system?

Cheers

John

Reply to
John
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Of course it's legal.

I don't see why it is impractical to carry a card reader around with you when you have to carry things like passports, credit cards, money and mobile phones.

Saying you can't do online banking at work doesn't seem that bad unless you work 24 hours a day.

I think card readers are a good idea as it makes it harder for criminals being able to access your account from the comfort of their own home.

Reply to
PeterSaxton

Even more to the point - can you tell us which particular law you think comes any where near making it illegal.

The laws of supply and demand, and common sense may be applicable in these circumstances.

If you are trolling - I apologise - and acknowledge you're winning one - nil.

Reply to
judith

In message , John writes

Nothing illegal about it that I can see. If you don't like the service being provided by a service provider, the usual answer is to change provider to another one.

Reply to
Mike_B

Of course they are legal. Why on earth should they be anything else?

Banks offer a service subject to Ts and Cs that they have a right to amend. If you don't like it, find another bank.

Reply to
Bystander

More to the point, does it run under linux, MacOS, Freebsd......

??

Reply to
Mike Scott

A card reader? Thanks for reminding me why I left NatWest. What are you supposed to do if you're on holiday, or visiting friends and using a different computer from your usual one?

Reply to
(not quite so) Fat Sam

The card reader (& separate card) Nat West sent me recently does not attach itself to my computer (nor any other computer for that) It doesn't read my bank cards, but a separate card they sent me with it's own chip & PIN.

I could carry it round with me and use it on a public internet terminal (if I was stupid enough to do that) to access my online banking, so in-theory, if keyboard-loggers, etc. did steal my basic userID and passwords, they would still need the card and a reader and the PIN to make the reader recognise the card to access my details.

(I don't trust them though, so won't use a public terminal.)

It's just a shame the muppets at Nat West didn't make it function as a standard desk calculator at the same time as the challenge-response calculator )-:

Gordon

Reply to
Gordon Henderson

The Barclays PIN sentinel that I use is a stand-alone device that has no connection to my PC. It simply generates a unique one-time code for each visit to the site and for each third-party payment.

Reply to
Bystander

Dump em & go somewhere else as Nat west are Crap Anyway

All The Best

Skinty

Reply to
skinty

I doubt it, nothing else does!

Reply to
mentalguy2004

Who cares? The type of people that use those are the type that keep their money in their matress.

Reply to
Aidy

You can do most things at NWOLB without the card reader thingie (check balance, print statements, make payments to existing payees, cancel DDs etc). You only need it to create new payees AFAIK. I haven't needed to use it ... yet.

Reply to
LSR

Presumably as Natwest is owned by Royal Bank of Scotland, it will be the same gizmo which RBS sent me?

That one only restricts you in certain actions which I only do rarely anyway (think I've used mine twice in the 6 months I've had it) - IIRC stuff like setting up new transactions for third parties who aren't on RBS' predefined list of approved payees?

I can still access and monitor my accounts, pay my bills etc as usual without the device - can't say it bothers me at all.

David

Reply to
Lobster

Don't know anything about this thingy. How's it rate for accessibility? Does it have audio output?

If not, does it fall foul of the disability discrimination act?

Tiddy Ogg.

formatting link

Reply to
Tiddy Ogg

In Bystander said

Which sounds the same as that issued to me by NatWest, there's no connection to the PC at all.

Reply to
justme

So does my NatWest card reader.

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Reply to
Andrew McGee

At 07:35:27 on 08/01/2008, John delighted uk.legal by announcing:

Why should it not be legal?

Reply to
Alex

At 09:30:34 on 08/01/2008, (not quite so) Fat Sam delighted uk.legal by announcing:

Have a reader with you, presumably.

Reply to
Alex

They don't have to provide online banking - why shouldn't they specify their own equipment and methods etc.?

Reply to
R. Mark Clayton

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