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Credit Card Payment Dispute

I have done a search prior to posting but strangely, cannot find an answer to this.

A credit card payment has been made for goods not received.

My daughter purchased an item online using her credit card, due to a lengthy delivery time she canceled the order via the company's online system, this was acknowledged via auto reply stating a personal contact would follow.

No personal reply materialised so further emails were sent, again auto replies no no human contact.

Whilst on holiday the item was attempted to be delivered but returned to the sorting office, again email sent, auto reply but no human response.

Eventually a recorded delivery letter was sent outlining attempts to contact and stating repayment of credit card payment was expected within

10 days.

No reply so she contacted the credit card company, they state that as

100 days have elapsed they cannot do anything.

Can anyone advise as to the position please.

Geoff Lane

Reply to
Geoff Lane
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At 16:22:05 on 07/01/2008, Geoff Lane delighted uk.finance by announcing:

How much was the payment?

Reply to
Alex

125ukp

Geoff Lane

Reply to
Geoff Lane

At 16:11:50 on 09/01/2008, Geoff Lane delighted uk.finance by announcing:

Then aren't the CC company jointly liable with the merchant?

Reply to
Alex

I was under that impression but the Credit Card company mentioned that

100 days had elapsed therefore due to Mastercard rules they cannot do anything.

I feel they may have misunderstood my daughter's original query and perhaps are referring insurance cover of purchased goods.

I was just trying to check if there was a time limit I was not aware of.

Geoff Lane

Reply to
Geoff Lane

At 10:16:54 on 10/01/2008, Geoff Lane delighted uk.finance by announcing:

Perhaps for chargebacks. Mastercard rules don't excuse their statutory obligations under the CCA though, AFAIK.

Reply to
Alex

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