My motor insurance was recently renewed, and my insurer was due to collect the premium from my Halifax Credit Card.
When they came to collect it, the transaction was refused with no reason
stated despite everything being in order, and plenty of remaining credit
limit. So I got a letter from my insurer telling me that payment was
refused, and inviting me to sort it out PDQ in order to prevent the
policy being cancelled.
I rang them and told them that there *shouldn't* be a problem. They said
they would re-try the transaction - which they did, and it was ok the
When I complained to Halifax they came up with a lame excuse that the
transaction was presented at 5am - at a time when their system was
undergoing an upgrade. What sort of a reason is that?! Surely, any
transactions arriving during an upgrade should be queued and carried out
when the system is up again?
Anyone else had a similar problem? I wonder how common it is. If a motor
insurance policy is cancelled for no good reason - other than a cock-up
by a bank - the consequences could be dire.
- posted 7 years ago