Q2011 upgrade available?

Ok, just as a follow up, I contacted Intuit customer care regarding the upgrades. THERE ARE NO UPGRADES, just FULL PRICE.

Goodbye Intuit. That's the way you want to play it?

I wonder if they are just dumb. We are in a recession, companies are struggling. So they should do everything to gain new customers, and also everything to keep loyal customers. Instead of that, no!, they decide to follow everyone low standards: screw the customers, let's squeeze them and have them pay full price each time they upgrade.

This is just nonsense. I think they just don't get what the economy is: when times are hard, you need to pamper customers, not tell them to go f*** themselves.

But of course, when I told them this, they came back by email telling me that since I was a loyal customer, they would proceed for a $20 refund. No way. It's a matter of principle. Their new policy just shows their mindset. The upgrade price should be spontaneous, not under pressure.

Too bad Intuit, you joined the cluster of clueless companies like Microsoft and Adobe for which you have to be milked full price each time you give them the "honnor and privilege" to buy their products.

So long! I'll switch to something else.

Sincerely, Steve JORDI M.Sc. in Geophysics

(Remove the I_REALLY_HATE_SPAMMERS from my email address)

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Steve JORDI wrote in news: snipped-for-privacy@4ax.com:

snip

Please let us know what other viable options you find. I know that Money Dance and some others are discussed from time to time.. but don't know how viable they truly are.

Do you use TurboTax? In the past, there's always been a discount or rebate when you buy TurboTax and Quicken together.

Wait a few months.

Intuit's "new policy?" There have never been upgrade prices for Quicken. They used to offer a ~$20 rebate. But the best prices are always going to be deals from Amazon, Staples, Costco, etc., or as someone else mentioned, by purchasing a Turbotax bundle.

Yes, we're in a recession, but why are you so quick to bash Intuit for not "pampering" you with lower prices? I don't see grocery stores offering us lower prices because we're in a recession. And Intuit did offer you $20 off when you asked. Groceries stores don't offer me a discount if I complain about their prices. And I'm just using grocery stores as an example. No business I know of is going to give away their product just because we're in a recession.

Further, Quicken is cheap, especially if you think about what it costs to maintain, produce, maintain, package and market a product. I'm sorry you're unhappy enough to give up on Quicken. But you might consider sucking it up like the rest of us. There's no better product out there, and not likely to be in the near future.

Regards,

Margaret

Pricing strategies changes to fit the current business environment. With Money down the tubes, you can either buy Quicken or make do with 2010. The remaining choices either don't provide the same level of features or are too obscure to consider.

That said, expect to see combo deals with TurboTax, shredders, etc. that should bring the overall pricing down.

Has there *ever* been an upgrade to Quicken, cheaper than the full price? I can't remember one.

I don't say that they should give away Quicken because we are in a recession. Upgrades at lower cost are a sign of care about customers. Customers they should care about since Intuit faces a recession. That's all. It's not the right time for a business to spit to its customer's faces and lose them.

I always got all my Quicken via Intuit Store by clicking on the Upgrade check mark. I didn't buy it on Amazon. So yes, they did offer Quicken upgrades. It's now gone. Just like others.

By the way, for a funny reason, Amazon sells Quicken Home Business

Sincerely, Steve JORDI

(Remove the K_I_L_LSPAM from my email address)

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Yes, definitely. I got H&B 2009 for $59 and H&B 2009 for $69. Now they "offer" it for $99, nothing else.

Sincerely, Steve JORDI

(Remove the K_I_L_LSPAM from my email address)

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One reason I almost never buy Quicken directly from Intuit is that even with the old ~$20 reduction in price for existing users, Quicken is (and TMK has always been) more expensive when buying from Intuit than other from other sources.

Now as to why the download is no cheaper than the boxed version is beyond me. Yes, they have to pay for someone to package the software into an installable file, but that's got to be cheaper than producing a boxed product. I guess Intuit is selling convenience at the same price as a box that has to be shipped (minus shipping, of course.

Regards,

Margaret

Q2011 H&B is $64.99 at Costco

By the way, for a funny reason, Amazon sells Quicken Home Business

If Intuit undercuts their distribution chain, the retailers will no longer carry the software, as they won't be able to compete with direct sales. So, Intuit charges more for direct purchase, but offers it at an attractive wholesale price so the retail chains can discount it.

As for Amazon, they sometimes charge more for downloaded books for kindle than they charge for a real book. They also often offer the same products with slightly different names, and dramatically different prices.

Less is more? ;-)

I can't even find the downloadable version for Premier, but no matter, as I already bought the boxed version from them. :-)

Regards,

Margaret

While I'm certainly no fan of Intuit's, I don't think there's another program that can match Quicken.

Refusing to purchase and accept a $20 refund, on principle, is just cutting off your nose to spite your face.

Notan

Two reasons: Intuit is protecting their other channels that move the boxed versions. They've determined that the retail channel sells more units than the electronic channel and won't do anything that threatens retailers to the point that they will stop selling.

Second is that price is determined by what they consumer values and is willing to pay, independent of the distribution channel. The fact that Intuit and the distributors make more using electronic distribution than retail packaging isn't a factor over the short term.

Competition might be a factor over the long term, but doesn't exist right now. Banks are extending their online portals to include accounts at other institutions. That may be a threat at some point, but Intuit's response to that will be Mint.

Look again. Amazon does NOT have any of the 2011 download products available.

Their 2010 H&B download entry lists for buy new for $99.95 but on sale for $65.62.

Margaret wrote in news:i91phf$8ja$1 @speranza.aioe.org:

Well, since Intuit spends about $0.00 on maintenance, that's a huge savings for them, especially since you listed it twice.

Look again. Quicken Home & Business 2011 box version

Quicken Premier 2011

Quicken Deluxe 2011

Didn't they just put out release 10 for Q2010? That followed release 9 through 1 that came before. That takes at least a few software engineers, coders, and code librarians. There has to be a manager to persecute them. Then there are the distribution servers, and the people who maintain them along with the networks and firewalls.

None of that is cheap, especially the pointy haired boss.

I love that image, Jim! :-)

Regards,

Margaret