I've insured my Volvos with Volvo Owners Insurance (administered by Royal and Sun Alliance) for a number of years - but am going elsewhere this year because they have hyped up the premium and imposed an excess on glass damage for the first time in living memory.
They issued the renewal invitation one month before the renewal date (which is 25th October), as usual - but I have ignored it because of going elsewhere. This morning I received a letter from them saying:
Dear Mr X,
We refer to our letter of 24 September asking for payment of XXX in respect of the above policy. To date, we have no record of payment received.
Please pay this amount by one of the following methods {cheque, credit card, on-line} by 18th October 2007.
If we do not receive your payment by 18 October 2007, we will be obliged to take further action. This may include cancellation of cover or cancellation of your entire policy. Where the policy is already cancelled, the debt may be placed in the hands of an agency to pursue collection.
How dare they! *What* debt? My policy is fully paid up until renewal date, and I have made no commitment whatsoever to renew with them. I owe them
*nothing*!Have they taken leave of their senses - or are *all* motor insurance companies doing this sort of thing these days?