Hi
I've managed to double insure my property (buildings insurance) due in part to the lack of communication a new insurer (let's call them insurer B), meaning I renewed the existing insurance (A). It's my fault for not keeping track of things, but I wondered about the legality of the lack of timely communication from the new (online) insurer (B).
About 3 weeks before the renewal date I filled in an application form online with another insurer (B) and expected to receive a quotation & a completed form for my signature. I then forgot about it, until the renewal date of my existing insurance (A), when because I'd heard nothing from insurer B, I renewed with insurer A.
About a month later I received details from insurer B, along with an invoice. As I wasn't interested in their service due to the delay, I binned the details because I felt I hadn't entered a contract, because I hadn't signed anything. This happened again about a month later.
I've now received a letter from insurer Bs accounts dept. demanding payment.
I've discovered whilst searching the internet, that financial contracts (presumably including insurance) are not covered under the Distance Selling Regulations, which regulations are they covered by and what information should I have received in what timescale ? Was I right in thinking there was no contract ? What do you suggest I do (ideally I'd like not to pay for insurer Bs insurance if that would be legal) ?
It isn't a great deal of money, merely the fact that I'm annoyed, because I had the presence of mind to look around for alternative insurance in good time before the renewal and have ended up double insured.
Thanks !
Daytona