I've managed to double insure my property (buildings insurance) due in part to
the lack of communication a new insurer (let's call them insurer B), meaning I
renewed the existing insurance (A). It's my fault for not keeping track of
things, but I wondered about the legality of the lack of timely communication
from the new (online) insurer (B).
About 3 weeks before the renewal date I filled in an application form online
with another insurer (B) and expected to receive a quotation & a completed form
for my signature. I then forgot about it, until the renewal date of my existing
insurance (A), when because I'd heard nothing from insurer B, I renewed with
About a month later I received details from insurer B, along with an invoice. As
I wasn't interested in their service due to the delay, I binned the details
because I felt I hadn't entered a contract, because I hadn't signed anything.
This happened again about a month later.
I've now received a letter from insurer Bs accounts dept. demanding payment.
I've discovered whilst searching the internet, that financial contracts
(presumably including insurance) are not covered under the Distance Selling
Regulations, which regulations are they covered by and what information should I
have received in what timescale ? Was I right in thinking there was no contract
? What do you suggest I do (ideally I'd like not to pay for insurer Bs insurance
if that would be legal) ?
It isn't a great deal of money, merely the fact that I'm annoyed, because I had
the presence of mind to look around for alternative insurance in good time
before the renewal and have ended up double insured.
- posted 17 years ago