Q2006 Startup Error - Dies before Splash completes

Did you upgrade in place? At this point, I would make sure that you have backups of the account files and then uninstall Q. Delete the Q folders (make sure that your backups are in a different folder/drive). reboot and try a clean install

And when you do this, you might want to try the uninstall utility available on the Q2006 CD called "qcleanui.exe" in the "Tools" folder. That uninstall utility is supposed to do a very complete uninstall for *any* version of Quicken. You might want to see if there was anything left over from the uninstall of Q2003 after using it to uninstall Q2006.

Thanks Hank and John.

I >Hank Arnold wrote:

Excellent tip......

Try Process Explorer at

Thanks but the problem happens when a DLL call doesn't complete successfully so there is nothing to examine.

I was h>Try Process Explorer at

>

How about filemon (same Site)?

Okay, tried all of the Microsoft suggested tools on the site and I can't find an out of date or multiple copies DLL. Something goes Ka Boom before the alert.dll gets called. Looks like the problem shows up in the MSVCP71.DLL. Really looks like multiple calls on the DLL followed by an unhandled exception of "module not found". Does that strike any familiar notes?

Thanks for the help.

Not that this really helps but ...

MS - Microsoft V - Visual CP - C++

71 - version 7.10

or the Microsoft® C++ Runtime Library

See ...

&y

Thanks again. everything checks out except the answer. The problem doesn't seem to be leaving an actionable foot print! I'm starting to believe the Quicken mail support rep that there may be a bad acting device element but for the life of me I don't have the vaguest idea what could be bothering Q2006 that doesn't trouble Q2003. I guess I'm going to need to pay for support and hope an answer surfaces before the April 25, 2006 deadline for bank transaction support.

Life is never fair :)

Though I run Quicken under CrossOver, which simulates but it is not a Microsoft OS, I had Quicken 2006 failing to start after I installed and later uninstalled TurboTax Business.

As that CrossOver "bottle" only has Quicken on it (plus IE patches and Adobe Acrobat to read Quicken attachments), and the data files reside on the Linux filesystem, via smb mounts, I fixed by blowing it away and reinstalling (not that long of a process with CrossOVer).

-- HASM

Microsoft does have a developer toolset that can help you see which programs are involved when an exception occurs. It's the ADPlus component of their Debugging Tools for Windows download.

using it to debug hangs and crashes. It is a relatively complex developer tool but I have seen instructions for system administrators to use troubleshooting driver problems.

Mike

Okay, that's a thought. I just bought TurboTax for 2005, so I'll give it a go.

Thanks for the >Good Ol' Bill writes:

Mike,

Thanks for the reference but the tool is for NT or Win2000.I'm running Win98 SE.

Bill