Would be funny if it wasn't so sad. Release notes fix not available until mid
Resolved: "More details" link in TurboTax Updater directs to Answer Xchange main
page in TT 2015 for Windows
We are currently experiencing an issue in TurboTax Desktop 2015 for Windows.
When customers click on "More Details" in the TurboTax updater, they are
directed to the Answer Xchange main page.
An update to TurboTax Desktop 2015 for Windows will be released in Mid-February
fixing the "More Details" link in the TurboTax Updater. This update will be
available by February 19th, 2016.
"Sad"?! How about "ridiculous"!? This is not rocket science, and
they've had this available and working in *all* the past year's
releases. What can it possibly take to get this to work NOW? I, and
others, have been venting about this on their feedback pages for a month
or so now.
But thanks for sharing the info Arthur. I hadn't seen this yet.
You're right, silly.
This year, I've taken the plunge and gone for H&R Block. Four reasons:
1. Vanguard isn't offering the steep discount/free that they used to on
Turbotax. They have a link to a location where one can buy it for what
they call a discount.. But the Premium version of Turbotax on Amazon is
roughly half the price that Vanguard's link leads to.
2. All the reviews I've read on the subject say that Turbotax is "easier
to use". But that H&R Block isn't far behind. Frankly, I wonder if that
"easier to use" means, for most people, "more familiar."
3. From the advertising, the Deluxe version of H&R Block covers all the
material that the Premium version of Turbotax does. That sounds like
another excuse for a price increase from Intuit; and, indeed, Intuit is
the more expensive of the two.
4. Every company is entitled to its attempts to get more profits, just
like nobody is forced to buy from a single vendor. (Heck, if I wanted
to, I could just download forms from the IRS/haunt the library and fill
them out everything by hand, just like old times.) But the idea is to
make your customers feel like you care.. And the better businesses do
care, not only because they're staffed by people who actually have the
milk of human kindness running through their veins, but also because
they've come to the realization that if people perceive that if a
company really don't care, they'll walk, given a choice.
Intuit has played the roll of Evil Money Grubber one two many times for
my liking. And I do remember their past and current actions. At this
point in time there's at least one other choice in the marketplace. Now
sounds like a great time to try the alternative.
Intuit's a public company. Given the disfunctional way the stock market
in the U.S. runs (instant gratification and the current quarter profits
is all the typical board of directors can see), it's not surprising that
they're going for Max Profits by cranking up prices/cranking down
support. But that's their choice.
I'll see how H&R Block runs. If it gets weird and goes south, then
Turbotax is always out there as a fallback.. As is the library. :)
Thanks Ken for the post. Be sure to post after tax season and let us
know what your experience was. You're right about being "more
familiar". I've never used anything but TurboTax since at least 2001,
but my sister had (as well as Tax Act) and she likes it.
I used H&R Block last year as I needed to get started before Intuit came to
their senses and restored the Deluxe functions. I found it functionally the
same, but the UI was different, of course and I missed the integration with It's
Deductible. This year I'm back on TurboTax.
FWIW, I got the H&R Block software last year, did about 25% of my taxes
and then bought TurboTax. I can't recall all the reasons but they had
to be huge to get a tightwad like me to spend the money on TT! <G>
XS11E, Killing all posts from Google Groups
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