Verifying Bank Receipt of Payment Instruction

Greetings! I have been using Quicken Deluxe (now 2010 R10) for seven years, paying most of my bills via Direct Connect with my bank. While I have never had any real problems, there have been times I wanted to confirm a payment instruction made it to the bank, in which case I simply logged onto my bank's online banking site, where my scheduled transactions were listed just as if they had been entered via the web site.

That changed, however, when my bank became PNC after a buyout. PNC offers Direct Connect, but their system is separate from online banking (because, as I understand it, they subcontract the Direct Connect service to a third party). As a result, pending payments scheduled via Quicken do *not* appear on their web site -- i.e., there is no evidence a payment instruction exists until the payment is made.

I am not real comfortable with this, partly because this is a new bank to me, but mainly because PNC initially provided incorrect Quicken routing numbers to a number of transitioned customers, including me, and in the process of fixing that made a mess of several payments scheduled prior to their error being discovered. And while I can call PNC's help line to verify a scheduled payment went through, my experience resolving this issue leads me to believe I may not always get the right answer. (Long story behind all that, but this post is already getting long...)

Is PNC's separate systems approach relatively common among banks (and I was just lucky my old bank had a better setup)? Am I perhaps letting one bad experience make me overly cautious? Any input or opinions from the seasoned Quicken users here (especially those experienced with PNC, if any) would be *greatly* appreciated!

Reply to
Greg S
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I've never used PNC, nor have I even heard of them. But my Quicken payments work fine with my bank, BofA.

If I had your problems, I would switch banks.

Reply to
Ken Blake

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