Abbey Identity Confirmation Nonsense

I recently completed an application form for Abbey for a share dealing account: joint account in my and my wife's names. I got a letter back requesting two pieces of id as often happens - no problem - no mention of it to be for either of us/both of use. Sent of bank statement of joint account and credit card statement which was just in my name.

Got a phone call saying that they wanted further information regarding my wife or joint name confirmation eg utility bill in both names or just hers, a different bank statement in both names or just hers etc.

I explained that all utility /phone bills were just in my name - I was told it must have her name on it.

Here is the nonsense: I then suggested that I should phone my electricity supplier and get them to change the name of the account to make it joint - and send me the latest bill in both names - and would this be OK - answer yes. I guess if they had required further proof I could do the same with my NTL account!!

What I have done - which was much easier - was to forget Abbey and open an account with Barclays - all done and dusted no hassle - account opened on the strength of a cheque from our joint account.

Perhaps Abbey just don't want new accounts.

Reply to
Peter Ramm
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It is not unique to Abbey. The European money laundering laws are very strict. Not only the institution but the employee that serves you are liable to heavy penalties. It IS a PIA but just one of the penalties we pay in the fight against organised crime.

Peter Crosland

Reply to
Peter Crosland

No, the UK money laundering laws are very strict, but you get none of this nonsence in other countries.

Youi have to go in with piuture ID, but that's all.

As many have said, having to take bills etc to open a bank account hinders organised crime not one jot.

tim

Reply to
tim (moved to sweden)

Peter Crosland posted

Er, they are UK money laundering restrictions. Nothing to do with Europe. Blaming it on Europe is like blaming it on The Computer or The Unions or The Insurance Company.

The Inland Revenue's fight to ensure taxes are paid, you mean.

Reply to
PeteM

I understand the need for money laundering laws - what I am commenting on is the ridiculous way that Abbey have interpreted the requirements and chosen to implement them in their own sweet way with the glaring work-a-round.

Reply to
Peter Ramm

Check again and you will find that the UK laws on this simply implement a European Directive. A third directive has recently been issued. Details at

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Peter Crosland

Reply to
Peter Crosland

Whilst Abbey do have their own interpretation so do other financial organisations. I have no association with Abbey but singling them out is manifestly unreasonable unless you have checked what other companies do.

Peter Crosland

Reply to
Peter Crosland

I thought he did exactly that, didnt he mention taking his business elsewhere?

Anyway, its no excuse if multiple institutions choose to enact blatantly stupid provisions.

Reply to
Tumbleweed

Well, on the other end of the scale, last year I opened a bond with the Conventry Building society. Completely forgot to include proof of my identity but they opened the account anyway without question.

Reply to
Chris Howells

Just wait until you want to withdraw funds!!

Reply to
Eric Jones

If you send them a cheque drawn on a bank account in your own name, signed by you, that is already 100% of the proof they ought to need .. well OK, proof of address, but then they probably sent you an application form to your address, and you appear to have gotten it.

I'd agree though Coventry by post is halfway sane - if only their website was equally sane, and if only they could turn one fixed rate bond into the next one without you having to completely re-apply. 8

Reply to
GSV Three Minds in a Can

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How is it then that I can open a bank account in for example Spain without having to live there? Trying to do that in the UK is just about impossible.

Axel

Reply to
axel

That is reassuring to know.

Reply to
Fred Smith

OK - I have compared them to Barclays - who opened the account after I sent a cheque drawn on the joint account - I assume they also checked electoral roll - may even have checked with my bank (if that is allowed) - they seemed to be very sensible and pragmatic about it.

I have no experience of ease or otherwise with other banks - perhaps others can comment.

Reply to
Peter Ramm

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Because as per usual, our government over-implements the directive, while several other EU countries under implement as much as they can get away with.

Reply to
Alex Heney

and is of little use in the fight against organised crime.

It is moderately effective against fraudulent individuals/couples and unorganised crime ... but organised crime gangs must have this identity requirement sorted by now.

There is plenty of organised crime around, lots of gangs, and lots of their money still in the banking system. These laws have made things more difficult for them, but by no means impossible.

Reply to
Richard

Had a similar problem with Nationwide recently. Wandered into branch with mortgage statement and driving licence. Initially the mortgage statement was refused because it wasn't a Nationwide mortgage, but I managed to persuade counter staff that it didn't need to be. Then my driving licence counterpart was pulled from its wallet (apparently in order to copy some numbers off it), damaged in the process, and refused for identification purposes because it was damaged.

I'm still waiting for them to refund the GBP19 it cost to replace the counterpart.

Abbey, on the other hand, had already demonstrated themselves wildly incompetent earlier this year on other matters, so I wouldn't go back to them again.

I made a will earlier this year, and while the solicitor was quite happy to take a cheque off me without bothering with a cheque guarantee card, she claimed she wasn't allowed to release my will to me without two forms of ID because of money-laundering regulations.

Reply to
Sam Nelson

Sam Nelson posted

Always use a solicitor to prepare your will. You'll find it much more convenient :)

Reply to
PeteM

Now that does seem a bit silly because you could perfectly well write the will totally by yourself couldn't you?

Reply to
usenet

I am not a criminal but some years ago I did open an account with the Abbey... providing a 'phone bill as evidence of my address. But then the "bank" refused to transfer my address when I moved abroad... as a comparison my Dutch bank opened my account even before I had moved there.

Axel

Reply to
axel

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