I recently completed an application form for Abbey for a share dealing account: joint account in my and my wife's names. I got a letter back requesting two pieces of id as often happens - no problem - no mention of it to be for either of us/both of use. Sent of bank statement of joint account and credit card statement which was just in my name.
Got a phone call saying that they wanted further information regarding my wife or joint name confirmation eg utility bill in both names or just hers, a different bank statement in both names or just hers etc.
I explained that all utility /phone bills were just in my name - I was told it must have her name on it.
Here is the nonsense: I then suggested that I should phone my electricity supplier and get them to change the name of the account to make it joint - and send me the latest bill in both names - and would this be OK - answer yes. I guess if they had required further proof I could do the same with my NTL account!!
What I have done - which was much easier - was to forget Abbey and open an account with Barclays - all done and dusted no hassle - account opened on the strength of a cheque from our joint account.
Perhaps Abbey just don't want new accounts.