Back in April I switched my bank account from Natwest to Abbey National using their switcher service. At the time I had a £1k interest free overdraft with Natwest and so Abbey wanted to see the last 3 months bank statements before they would match the overdraft. Anyway for various reasons it cost me £22.50 to get the statements reprinted but Abbey told me they would be able to refund this charge.
Anyway everything went ok and the account was opened and I attempted to get the refund and found that no agrrement had ever been noted, it wasnt policy to do that and that somebody would look into it and call me back. I have never been called back and have spoke to the branch a couple of times and each time they say they will look into it and call back.
After getting fed up with that I wrote a letter to the branch manager explaining all this and telling him if it isnt sorted then I will shift my current account and mortgage somewhere else. He hasn't replied either.
I know the bank couldn't care less if I stay or go where as for me it would be hassle moving again. Is it worth persuing this or am I better off writing this off as a bad experience and moving my business elsewhere?