Bad Abbey experience

Back in April I switched my bank account from Natwest to Abbey National using their switcher service. At the time I had a £1k interest free overdraft with Natwest and so Abbey wanted to see the last 3 months bank statements before they would match the overdraft. Anyway for various reasons it cost me £22.50 to get the statements reprinted but Abbey told me they would be able to refund this charge.

Anyway everything went ok and the account was opened and I attempted to get the refund and found that no agrrement had ever been noted, it wasnt policy to do that and that somebody would look into it and call me back. I have never been called back and have spoke to the branch a couple of times and each time they say they will look into it and call back.

After getting fed up with that I wrote a letter to the branch manager explaining all this and telling him if it isnt sorted then I will shift my current account and mortgage somewhere else. He hasn't replied either.

I know the bank couldn't care less if I stay or go where as for me it would be hassle moving again. Is it worth persuing this or am I better off writing this off as a bad experience and moving my business elsewhere?

Reply to
alfi
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Bitstring , from the wonderful person alfi said

The latter. Maybe with a note to the branch manager, copy head office, explaining why you are leaving already. In my experience if they screw you around once, they'll do it again and again ..

Reply to
GSV Three Minds in a Can

I think they're a shambles. I opened an Abbey ISA with a 3000 quid cheque on April 18th and they only just cashed it last week. They did send a note a while back that they were busy and I wouldn't lose interest, but as I have had no statements of account, I can't confirm that yet. Also, I sent in the form to transfer the previous ISA at Safeway (also run by Abbey) into the new Abbey one which pays more. No confirmation that that's happened either and no statements from either account.

FoFP

Reply to
M Holmes

one of their own cheques or paying their own credit card over the counter or trying to exchange a huge sum of change (46 in 1 coins!)???? Their mentality is still of a Building Society and when they tried to change look at the massive losses that the previous management ran up! Eric

Reply to
Eric Jones

Go elsewhere. These are typical Abbey customer experiences.

While in New Zealand I had cause to send them a USD7000 cheque with other items, but I hadn't enclosed the right form for an international cheque. The other items were processed and Abbey denied ever receiving the USD cheque. Several months later after tearing many hairs out and after some scary phone bills, the cheque arrived back in New Zealand. Abbey had returned it to me but had only put a 19p stamp on the envelope.

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Reply to
dp

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