Current accounts

I've only been lurking for a couple of days... so maybe I'm asking a common question... then again these things change quite quickly.

I've had a standard Natwest current account for the last 16 years, but recently a few things have got my back up;

- several complete failures of their cash point system, which in one case meant failure to withdraw any cash from about 10 different machines (natwest and other associated machines), and having to borrow money from a friend to get home.

- being charged £20 for being overdrawn (by about £1.60 for less than

12 hours) because *they* changed the date of a bill payment made via their website.

In light, I've been reviewing this account and other possible alternatives. Although I have various savings, having a current account with an average of a month or twos pay getting 0.1%, I could do better.

Now the questions;

1) It's easy to see the current rates... but do current account rates generally drop like savings accounts? For example the Lloyds TSB Classic Plus Account looks good.. until Dec 2004. Other provides *seem* more consistant, is this true?

2) How often do you change current accounts? Are there any adverse affects? For example if you wanted to buy a house in the near future?

3) How flexible are providers? Is it possible to get a better rate/deal? For example when I wrote a letter to natwest complaining about the above points, I was refunded the £20 charge, but on the question of interest rates, I was told... well open a savings account then. Doh! So thats I have various savings / ISAs etc... my natwest account is(was!) my day to day account... and having seen the other options available, well my impression is they don't want my money. Is just the fear of moving that stops people?

4) Talking of fear of moving current accounts... any tips?

I'm looking a perhaps a cahoot current account (no chequebook)... should I run the two in parallel, or should I just go the whole hog and change?

Regards Mark

Reply to
Mark Blewett
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Bitstring , from the wonderful person Mark Blewett said

Go the whole hog and change. Try SMILE (co-op bank), who do everything possible to make it easy (moving DDs and SOs etc.), and who pay 3% on your balance .. and you can get money in/out at a post office, if you don't have a local branch.

I quit Lloyds long since when they 'consolidated' the branch I was with and changed my much loved a/c number (the branch is still there - they just moved the accounts elsewhere) and sort code.

I quit Natwest when they started this 'can't phone your branch' nonsense, and it took a string of 30+ digits to talk to some incompetent who would eventually put you back to the branch (Ironic, given their current Ad campaign .. so maybe they are trainable?).

First Direct are OK too, although their interest rate wasn't as good last time I looked.

The high street banks are only surviving on customer inertia, and FUD (Fear, Uncertainty, Doubt). Don't let them con you (or at least 'not for any longer').

Reply to
GSV Three Minds in a Can

Thats what I was thinking... must admit I've very tempted to leave my high street bank account open with a few pence in... now I wonder what the cost of sending a statement every month is :o)

Smile is probably my second choice. Since Cahoot is "associated" with Abbey (National... or whatever they call themselves these days) with which I have several accounts (ie I'd expect transfers to be quicker etc)

IMHO reading the small print, it seems like they are trying to top the rates with their current account, and hope people don't move when they come down.

lol... I agree.. very annoying adversting. Instead even tho my account is 100 miles away.. I always get to know the local manager... sometimes you can even wangle a free coffee.. just ask for a review and then say no :o)

I've heard that too... a friend swore by them... albeit a few years ago.

With the non high street banks, are there any gotachs regarding costs of withdrawing cash from machines?

Thanks Mark

Reply to
Mark Blewett

Not normally. You can usually use any bank-owned cash machine (not those in convenience stores etc) FOC. Some banks and building societies won't allow you to pay a bill with a cheque at their branch but only through their debit/cash card. Also some have unusually long cheque clearing time (like 7 days). Most offer online account management like balance check, transferring funds, paying bills and setting up standing orders. Cahoot and Smile are highly rated. If you need branch network, try Alliance & Leicester Premier or Halifax. Both give 2-3% interest. There was a good report on current accounts in Which? Oct 03. Unless you are a subscriber, you can consult a copy in a library, or sign up for a trial subscription that gives you net access to reports.

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Alec

Reply to
Alec

I have my salary paid in to an Intelligent Finance account. I have £1.01 in their deposit account, which means I get deposit account rates on my current account as well.

I have my Natwest account running along side it for times when branch banking is useful. It gets about £150 a month to cover the money that goes out.

Reply to
Jonathan Bryce

I have had an A&L Premier (ex Girobank) since they started and am entirely happy with it - although the way I use it is completely unsophisticated (cheques, DD, SO), so I wouldn't expect any problems. The ability to use the post office as my branch is great (although in reality I don't use them much), as there are far more post offices than bank/BS branches.

I'd second that - they've done the legwork for you.

Be aware that if you need to apply for credit - some finance companies place weight on how long you have had an account open - so there's another reason to keep the old account open with a minimal balance, and use that on any application forms

hth

Daytona

Reply to
Daytona

Thanks for the replies.... an update

I've decided to try Cahoot because they;

- provide a good current account rate

- seems to be well regarded.

- don't require salary to be paided in, so I can test drive their account / transfers / bill payments before fully commiting.

- are associated with Abbey with which I have a couple of savings accounts.

I'm going to keep the Natwest account open (for the time being), with a minimal balance because;

- of the possible credit implications (although I have no need to organise a loan, but I probably will buy a property in the near future)

- its my only account which provides a checkbook. Which altho I've only written a couple in the last few years, but it give some extra flexibiliy.

Thanks again, Mark

Reply to
Mark Blewett

I must be unusual because I've never felt any need to phone my branch or any other part of the bank, and the only time I go into a branch is to pay in cheques on the fairly rare occasions when I get them (Inland Revenue refund most recently, although I could probably have asked them for a direct credit). I do essentially everything by internet, and I think Barclays is pretty good there.

They seem to score well for customer satisfaction. They are currently offering me £35 if I open an account with them, but I suspect I can't be bothered.

Reply to
Stephen Burke

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