I've been having a long running battle with an online bank to open a savings account.
December 2003 I owed this bank c. 8K Jan 2004 I moved house released some capital decided to clear it, realised I could offset the amount i.e. only pay interest on the difference between what I owe and what I have in my savings
tried to logon to my online account messed it up not sure who to blame, them or me but I will take the blame guess I got my password wrong?
tried to reset my password in total this took 4 months between resetting my password and opening a savings account!
April 2004 they sent me a DD Mandate for the new savings account with an old accounts details (account I shared with my Ex-wife) I crossed out every line in the mandate and replaced with the correct accounts details, the account that they had been taking my monthly loan payment from for the last 12 months. I'd written to complain by now and the same day that I returned my DD Mandate I got a call from their CS dept apologising for the trouble and inconvenience. I accepted the apology and explained about the DD mandate being pre-printed with the wrong details. The lady assured me that she would monitor the account to make sure all was ok.
a couple of days later. BAM !!!!! money is withdrawn from the old account.
- not a disaster I know but now my ex wife has grounds to say I'm stealing from her as apparently I authorised this DD.
I've written to the ombudsman (3 months ago) they're very busy!! I've requested all the information that this bank holds on me, (they sent screen prints of their system). where do I stand legally what else can I do and can I get every piece of paper from them that they hold on me???
Help please I want to punish them for their lies and deceit!!!